New York, NY (PRWEB) May 5, 2008
Articulate, the leader in rapid e-learning software, has been named for the second consecutive year by the Association of Support Professionals (ASP) as having one of The Ten Best Web Support Sites for 2008. The ASP is an international membership organization for customer support managers and professionals.
Articulate was the only company in the small company division to win in both 2007 and 2008, and one of only five overall companies who also won last year.The ten award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process covers the following areas:
- Overall usability, design, and navigation
- Knowledge base and search implementation
- Interactive features
- Customer experience
- The major site development challenge
The ten winning sites, which include other notable technology companies such as Dell, Cisco Systems, and Intuit, will be profiled in a book called "The Ten Best Web Support Sites of 2008", to be published by the ASP in June.
"We're honored to have earned this prestigious award two years in a row," said Gabe Anderson, director of Articulate customer support. "As our customers can attest, we're incredibly committed to providing the best customer support in the industry. Our support site continues to be a key element in allowing us to offer first-class support while empowering customers to quickly locate online the exact information they need to resolve technical issues and complete e-learning development projects on time."
The Articulate support site is now fully searchable via a single interface across all key resources - the Knowledge Base, Community Forums, the Word of Mouth Blog, and product help documentation. The new search technology, Articulate Universal Search, is powered by a dedicated Google Mini search appliance, which continuously indexes an ever-growing collection of nearly 6,000 online documents.
Along with existing support resources, new Articulate support offerings added during the past year include the following:
- Articulate 101 blog series (http://www.articulate.com/blog/29-really-useful-articulate-tutorials/)
- Custom in-person & Web-based training (http://www.articulate.com/support/training/)
- Case surveys to ensure maximum customer satisfaction
- Monthly live community chats
- Status site (heartbeat.articulate.com)
"Most of the companies that deliver world-class Web support have very deep pockets," says ASP executive director Jeffrey Tarter. "When a relatively small company like Articulate wins, it's a useful reminder that imagination and concern for customers can be more important than a blockbuster budget."
About The Association of Support Professionals
The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including support compensation, services marketing, and fee-based support.
Articulate is the market leader in rapid e-learning software. Articulate products are used by organizations worldwide to quickly create rich and interactive learning content and communication resources. The company's Rapid E-Learning Studio Professional combines three premier products, Articulate Presenter 5, Quizmaker 2 and Engage, to give learning professionals and subject-matter experts an easy-to-use toolset to create e-learning courses, presentations, quizzes, and surveys. Morgan Stanley, FedEx, Dell, Target, 3M, John Deere, and Harvard Business School are among the thousands of corporate, government, and academic organizations currently using Articulate products for rapid e-learning. Articulate is ranked the 15th fastest growing technology company in North America by Deloitte on their 2006 Technology Fast 500 Rising Star list.