London (PRWEB) May 7, 2008
Webcom, Inc. today announced the availability of ResponsAbility for salesforce.com's AppExchange. ResponsAbility is designed to speed "time-to-resolution", eliminate unnecessary time delays and improve overall communications and productivity through improved transparency and collaboration. Leveraging salesforce.com's Force.com platform, ResponsAbility is immediately available for test drive and deployment at http://www.salesforce.com/appexchange. The announcement was made today at Dreamforce Europe, salesforce.com's User and Developer Conference.
ResponsAbility is a robust case management and workflow solution that helps organizations keep their projects on track without making the lives of team members more complicated. This basic application provides a central location for managing the key aspects of all types of cases, including product and service defects, customer and supplier complaints, non-conformance issues, health and safety incidents and RMAs. Separate tabs keep key information within easy reach. Your team can log issues as they arise, prioritize them, and update their status as appropriate. Built-in reports let you see open issues by project, projects by stage, and many other categories.
"In today's economy, driving productivity through repeatable, reliable, process management is crucial to success, and ResponsAbility is a valuable tool that can help an organization improve service and implement good process control," stated Trevor J. Owen, Six Sigma Black Belt.
ResponsAbility complements Webcom's quoting solution, WebSource CPQ, quite well and continues the company's focus on simplifying the complex. "Attaining your goals and objectives requires not only a focus on obtaining new business through a quote-to-order solution such as WebSource CPQ, but just as rigorous a focus on retaining your most treasured asset, your customers," commented Aleksandar Ivanovic, CEO and founder, Webcom, Inc. "ResponsAbility is just the type of solution needed to help drive customer satisfaction, innovation and repeat business," added Ivanovic.
"Customer service and support is an important application area of focus for many salesforce.com customers", said Clarence So, Chief Marketing Officer, salesforce.com. "ResponsAbility for AppExchange is an excellent example of the types of business critical applications that are available on the AppExchange to drive even more value from our customers' investment in Salesforce".
Force.com Platform and the AppExchange
Force.com (http://www.force.com/) reinvents the traditional development, deployment and distribution of any business application with platform-as-a-service. Developers, customers and partners can use Force.com to easily create a new generation of on-demand applications and deploy them worldwide as a service. Force.com allows applications to be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange marketplace, enabling all the innovation that Force.com unleashes to be easily distributed to the entire on-demand community.
The AppExchange economy continues to expand, with thousands of customers installing applications via the AppExchange. Customers of all sizes can quickly and easily extend Salesforce with additional on-demand business applications available on the AppExchange, found at http://www.salesforce.com/appexchange/.
About Webcom, Inc.
Webcom, Inc. provides software solutions that simplify the complex and helps you attain your goals. Obtain more business by simplifying the quote-to-order process for the selling of complex products and services. Requiring only a browser, WebSource CPQ allows customers to configure, price, quote and propose their offerings across multiple sales and distribution channels, anytime, anywhere. WebSource CPQ not only handles the traditional bill of material, routing and diagram generation tasks frequently associated with product configurators, but also addresses the guided selling, proposal generation and multi-level channel management tasks associated with sales configurators. Retain your customers by simplifying case management with ResponsAbility: you've always had the responsibility, now you have the ability to respond. The solutions help drive increased revenues and margins, increased customer satisfaction, reduced costs and improved productivity. Companies utilizing Webcom's products and services include Rockwell Automation, Danfoss, Corning Cable Systems, Network Appliance, Grayhill and GE Industrial Systems. Founded in 1997, Webcom is a privately held corporation headquartered in Milwaukee, Wisconsin with offices in the USA and Europe. For more information, visit Webcom at http://www.webcominc.com or call 414-273-4442 (toll free 877-508-6323).