Viable Opens Call Center in Historic Frederick

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Company providing video relay services for deaf and hard of hearing people expands to Frederick, Md.

Viable Inc., a provider of video relay services (VRS) for deaf and hard of hearing people, has opened a call center in the heart of downtown Frederick. The facility is located at the intersection of Market and Patrick streets, a few blocks from the main campus of the Maryland School for the Deaf (MSD).

Jason T. Yeh, Vice President of Technology, graduated from MSD and cherishes his connection with the town. "It has been my dream to open a business and create jobs where they matter," he said. The Frederick call center will go into operation on May 12 and will employ up to 15 people.

In a VRS call, deaf and hard of hearing people for whom American Sign Language is their native language use video technology to connect to a Video Interpreter (VI), who will dial out to another party then interpret their conversation.

People who want to call ViableVRS have a variety of connection options:

  • Via dialing on any videophone
  • Via one-click connection on the VPAD
  • Via one-click connection with Viable Vision for the PC
  • Via dialing using XMeeting for the Mac

Viable has its flagship call center in Rockville and another call center in Ellicott City. Year 2008 expansion plans include Towson and Northern Virginia. Persons interested in employment opportunities at Viable are welcome to visit the Jobs section at the company website.

About Viable, Inc.
Viable provides next-generation video relay services for deaf and hard of hearing persons that can be accessed wherever there is Internet or wireless connectivity, opening them to a world of communication possibilities. Founded in 2006, Viable is a private, deaf-owned company, and the majority of its employees are deaf and hard of hearing and are personally vested in the innovation and development of the company's products and services. Further information is available at .    

About Telecommunications Relay Services
Mandated by Title IV of the Americans with Disabilities Act of 1990, telecommunications relay services (TRS) enables individuals with hearing or speech disabilities to achieve functional equivalence by accessing telephone systems to place or receive calls through an intermediary known as a relay operator or relay interpreter. Emergent IP technology has given rise to video-based solutions, which are known as video relay services (VRS). VRS options include using a webcam or a videophone to connect to a video relay interpreter, and allow deaf and hard of hearing callers for whom sign language is native to fully achieve the ideal of functional equivalence.


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Glenn Lockhart
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