Overland Park, KS (PRWEB) May 5, 2008
eVergance, a leader in end-to-end CRM consulting services, will be featuring new business transformation services for Enterprise Feedback Management and Knowledge Centered Support (KCS) at the Service & Support Professionals Association (SSPA) Best Practices 2008 Conference in Santa Clara, from May 4 to 6. A long-time supporter of the SSPA, eVergance will again be an event sponsor and showcase its full range of strategy, business transformation, implementation and managed services offerings during the first two days of the conference at booth #32.
Adding to eVergance's market-leading knowledge management and multi-channel optimization offerings, some of the firm's new services include:
- Enterprise Feedback Management Strategy and Optimization: a new solution for organizations looking to plan and deploy customer feedback programs, move beyond surveys and implement the right measurement initiatives, developed by former Gartner analyst and eVergance VP Esteban Kolsky.
- Knowledge Centered Support Program: a phased solution for benchmarking, designing and rolling out a KCS program in your support organization, based on eVergance's proven methodology and long-standing relationship with the Consortium for Service Innovation.
- Enhanced Managed Services: a full range of on-premise and hosted solutions to help you maximize the value of your CRM and KM solutions while easing the burden of incident management, capacity planning, application administration and other support tasks.
"SSPA is always a key event for us, and this spring is no exception," said Chad Wolf, president of eVergance. "We are particularly excited to unveil several of our new business transformation services and provide a showcase for our highly successful managed services offering. We look forward to seeing many of our clients and friends in Santa Clara."
eVergance delivers proven strategic consulting, systems integration and managed services to enable the world's best customer experiences. With deep expertise spanning multi-channel call centers, self-service, Web 2.0 and knowledge management, eVergance offers a practical, balanced approach that delivers exceptional results. Founded in 2002, eVergance is an independent subsidiary of KANA Software, partners with several of the top collaboration, search and hosting providers, and has helped over 100 clients reach their customer service and support goals. For more information, please visit http://www.eVergance.com.