No matter what you do well for a customer, it almost comes back in multiples of itself in benefits to you and the overall community. I'm very quick to find a way to say yes to a customer. The huge majority of people just want to be treated fairly. If we bend over backwards to treat them fairly, I think it's great.
San Jose, Costa Rica (PRWEB) May 8, 2008
Professional poker player and WSOP final table participant Matt "Plattsburgh" Vengrin took home $137,000 this week for his second place finish in the PokerStars Sunday Million. Matt has been around the online poker scene for several years, and has many online and live poker achievements on his resume, including a win in the Full Tilt Online Poker Series $300 rebuy tournament for over $200,000 and a seventh place finish in the 2007 Ultimate Bet Aruba Poker Classic. PocketFiver "bastet" of Germany took home $71,000 for his outright victory in this week's Full Tilt Sunday Brawl.
Phil "USCphildo" Collins moved up five spots in the PocketFives.com Online Tournament Player Rankings, and is currently ranked #11 in the world at online tournament play. Phil took down the PokerStars Sunday Second Chance tournament for nearly $50,000 in April, and is among today's rising internet poker superstars. Long-time high stakes tournament player "UHBigTex" entered the rankings this week at #99 following his victory in the PokerStars Sunday Million for $366,000.
Lee Jones is a name many online poker regulars know. The Poker Room Manager for four years at PokerStars, Jones left the site in April 2007 to become the Executive Host of the European Poker Tour. After a year of rigorous travel and living across the pond, Jones made the decision to leave the EPT and come back to the United States. He's now the Chief Operating Officer of CardRunners, a leading online poker training sites. He commented to the PocketFives.com Podcast on his move back to U.S. soil: "When I stepped down as Poker Room Manager at PokerStars, [CardRunners.com owner] Taylor Caby wrote me a very nice e-mail saying that he appreciated the work I did and that if I was ever interested in working with CardRunners, I should give him a call. I picked up the phone and one thing led to another."
One of the most memorable faces at PokerStars, Jones was focused on providing exceptional customer service to PokerStars members: "No matter what you do well for a customer, it almost comes back in multiples of itself in benefits to you and the overall community. I'm very quick to find a way to say yes to a customer. The huge majority of people just want to be treated fairly. If we bend over backwards to treat them fairly, I think it's great."
For more than three years, online tournament players have made use of poker-related content on our public forums. The PocketFives.com Poker Discussion Forum is a place where online players meet to discuss strategy, cheer-on fellow members, and share information on a wide range of topics from who the best online tournament players are to how poker has grown into a mainstream pastime. PocketFives.com has the most-respected online poker tournament rankings in the business. Each week, readers can see who's moved up and down among the world's elite online players.