Rochester, N.Y. (PRWEB) May 14, 2008
Sutherland Global Services (http://www.suth.com), a leading multi-national Business Process Outsourcing (BPO) provider, announced the opening of its newest service delivery center located in Camarines Sur, Philippines. The facility was unveiled by Her Excellency Gloria Macapagal-Arroyo, President of Philippines along with Dilip Vellodi, Chairman and CEO and senior company executives in a grand inauguration ceremony held Monday, May 5.
The opening of the Camarines Sur facility marks Sutherland’s fourth Philippines expansion since the company opened its Manila operation in July 2005. According to industry analysts, the Philippines is now the third largest destination geography for BPO services. Sutherland also operates in Clark and Davao City, Philippines and has delivery centers worldwide in India, U.S., Canada, Eastern Europe and Mexico.
The addition of this facility is fueled by continued growth in Sutherland’s current outsourcing engagements along with the addition of several new clients and complements Sutherland's provincial growth model in the Philippines. Sutherland's Camarines Sur facility went live with 400 associates providing a full range of back office and customer lifecycle management services.
"Sutherland has a successful track record of investing in geographic areas which meet our strategic criteria -- which include access to high quality talent, robust infrastructure and a political and business climate conducive to our business requirements," stated Sutherland Chairman and CEO Dilip Vellodi.
"Philippines is a strategic component of Sutherland's global service delivery model. Its favorable economic environment, technically skilled workforce and business friendly government policies have all been driving forces in our ability to rapidly scale our operations. The results from our operations in Manila, Clark and Davao have been truly impressive and we look forward to leveraging that success as we continue to expand our presence in the Philippines," he added.
In 2007, Sutherland more than doubled its headcount in Philippines. The company hired over 3000 professionals to take its Philippines headcount to over 5600.
Partnership with Philippines Government
Sutherland recently signed a Memorandum of Agreement with the Technical Educational Skills & Development Authority (TESDA) of the Philippines. This agreement is targeted towards creating technology and learning centers across numerous Philippine cities.
The TESDA initiative further strengthens Sutherland’s existing training infrastructure and helps identify and groom the talent needed to meet the company’s ongoing expansion plans. This partnership firmly establishes Sutherland’s presence in local communities and solidifies its position as an "Employer of Choice" in Philippines.
About Sutherland Global Services
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-Office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 21,000 professionals offering RightSourced™ seamlessly blended services from its 22 delivery centers in India, the United States, Philippines, Canada, Eastern Europe and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value. For more information, visit http://www.suth.com.
Vice President, Sutherland Global Services
585-586-5757 x 6093