Introducing Developing Outstanding Customer Service for Field Service Engineers (DOCS 4 FSE's) Solution

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The DOCS 4 FSE's Solution begins with a real world, step by step Manual of how Equipment Service Repairman should be delivering Outstanding Customer Service. The DOCS 4 FSE Manual can be purchased online for an extremely reasonable cost for 1 person or 1000. Each company can purchase the manual or look at additional offerings to bring the DOCS philosophy to any organization. The DOCS Solution was developed by Terry Bass of CHADONS Resources, former FSE, Manager and National Training Manger of a national equipment service company.

Every business is pretty much aware of the importance of Customer Service. Yet if you look at the industry today, you see some bad customer service, the majority in the ok to good customer service and honestly very few companies providing outstanding customer service.

The reason for this is twofold. The first is identifying the day to day skills needed to provide outstanding customer service. And the second is consistency. Customer Service has a tendency of being the "flavor of the month" where its focused on for a short while and then pushed off to the side when there is another pressing issue.

Enter the Developing Outstanding Customer Service for Field Service Engineers Solution. The DOCS 4 FSE Solution starts with a succinct, real world manual that takes the FSE through a customer service call, work day and responsibilities of their career. DOCS 4 FSE even has a section titled WIIFM (What's In It For Me) as well as Attitude, Appearance, Communication and much more.

To answer the challenge of consistency, businesses can sign up for a monthly newsletter that continues to drive the importance of maintaining a focus on Delivering Outstanding Customer Service day in, day out as well as other solutions.

Do you wish to drive this essential DOCS philosophy deeper with your people? Are you having a group (district/regional) meeting? The DOCS 4 Solution offers seminars and workshops that suit your time and investment needs both for you FSE's and for your Management team to learn how to drive the DOCS philosophy as a core value of your organization. All conducted by the man that has walked the talk as an FSE, Manager and National Training Manager of an equipment service organization. He brings an honest, dynamic discussion that everyone can relate to when driving home the importance of Developing Outstanding Customer Service.

You can download a flyer describing in greater detail the DOCS 4 FSE Program and various solutions offered for your organization along with some pricing.

Or you can go to, learn more and download a chapter of the DOCS 4 FSE manual as well as a DOCS 4 FSE Assessment that can be giving to your people, all at no charge.

The Developing Outstanding Customer Service 4 Field Service Engineers Manual and Solution is a program designed to bring any organization better results, ecstatic customers and smoother operations all for a reasonable investment. An ROI that anybody should be happy with!

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Terry Bass
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