Reston, VA (PRWEB) May 16, 2008
Siteworx, Inc. has joined the viaTealeaf™ Partner Network as one of the San Francisco-based online customer experience management (CEM) company's consulting partners.
Tealeaf is the leading provider of online customer experience management solutions and the unchallenged leader in customer behavior analysis. By joining the viaTealeaf partner network, Siteworx now provides clients a complete solution for their e-business needs--combining the ability to reveal previously undetected issues impacting customer pull-through and response rates with the user experience and application development expertise to quickly and cost-effectively address them.
"For many of our clients, Tealeaf can deliver a concrete and almost immediate ROI," said Tim McLaughlin, Siteworx President. "Tealeaf provides the most in-depth and detailed understanding of user transactions that I've seen. The customer experience visibility of Tealeaf, combined with Siteworx' proven ability to design and deliver large-scale transactional websites and web-based applications is a perfect combination," continued McLaughlin.
With Tealeaf, companies are able to see what their online users are doing, including real-time playback of their sessions, as well as receive alerts of any online issues or significant changes in key site performance indicators. Siteworx consultants can help businesses take this sophisticated data to the next level. As a Web company with deep experience in a wide range of development platforms including .Net, Java, LAMP and Ruby on Rails, and an award-winning team of User Experience and Design experts, Siteworx is uniquely positioned to help companies execute on the data to improve customer satisfaction and response rates. "I see Tealeaf as a solution that is so powerful that it can virtually help businesses find revenue they didn't even know they were missing," said McLaughlin.
"Siteworx is a very valuable addition to viaTealeaf," said John Dawes, vice president of product management, Tealeaf. "They clearly understand how to help our customers elevate their businesses by fully leveraging online customer experience. We look forward to providing joint customers with a great competitive advantage when it comes to delivering the best online experiences possible and optimizing e-business efforts."
About Siteworx, Inc.
Siteworx is a full-service Web strategy consultancy with deep expertise in user experience, application development and interactive design. From mobile Web and social media strategies--social networks, blogs, RSS--to content management, enterprise search and analytics solutions, Siteworx delivers improved performance through award-winning designs, streamlined information architecture, and easy-to-manage technology. Its roster of clients includes AOL, The College Board, Discovery Communications, National Geographic and U.S. News & World Report. Learn more at http://www.siteworx.com.
Tealeaf provides online customer experience management solutions and is the unchallenged leader in customer behavior analysis. Tealeaf's CEM solutions include both a customer behavior analysis suite and customer service optimization suite. For organizations that are making customer experience a top priority, these solutions provide unprecedented enterprise-wide visibility into every visitor's unique online interactions for ongoing analysis and web site optimization. Online executive stakeholders from ebusiness and IT to customer service and compliance are leveraging Tealeaf to build a customer experience management competency across the organization. Founded in 1999, Tealeaf is headquartered in San Francisco, California, and is privately held. For more information, visit http://www.tealeaf.com.
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