Chicago, IL (PRWEB) May 20, 2008
Baptist Medical Center South of Montgomery, Alabama prides itself on customer service. When the center began experiencing lags in its document production process due to an aging dictation system, they turned to WinScribe, the market innovator in digital dictation, transcription, and workflow management solutions. Six months after implementing WinScribe, the turnaround time for patient reports has declined from three days to just 15 minutes improving efficiency 288 times over.
"Baptist Medical Center South is a 24 hour a day, 7 day a week business, and WinScribe helps facilitate that." says Stacy Sparks, RIS Administrator. "We must deliver the best to our patients. Since the implementation of WinScribe, patients now have their typed reports in their hands within fifteen minutes of their examination."
WinScribe's web-based applications, ease of use, flexibility and affordable price points are what attracted Baptist Medical Center South to the WinScribe solution. The center has also seen further productivity improvements resulting from its recent integration of WinScribe with its Philips PACS.
"Our prior dictation system was always down. Upgrades and maintenance were very expensive. We had to make a change. WinScribe is not only less expensive, but it is easier to use than the prior system," said Sparks. "Because WinScribe is web-based, our remote transcriptionists always have access to the system which is what has contributed to the improvement in document turnaround time. What we really like about WinScribe is the ease in which we can add users and expand with minimal costs and effort."
The tremendous improvement in efficiency is also attributed to physicians no longer losing time due to lost dictations. "Our old dictation system was always losing dictations forcing our radiology group to have to redo work," adds Sparks. "The old system required a manual requisition and barcode process. WinScribe's integration with our Philips PACS completely changed our process. Our radiologists now simply select the patient they are to develop a report for, and WinScribe uploads the patient information right in. Our physicians can see WinScribe capturing their dictation as they create it. Our re-read rate has declined by 90%. As a result, physician satisfaction levels are much higher."
WinScribe is a world leading provider of digital dictation software supporting business requirements for digital dictation, transcription, voice recognition, and workflow management. Founded in 1989, WinScribe has offices in the USA, UK, New Zealand and Switzerland, with more than 100 sales partners in over 25 countries supporting more than 350,000 users worldwide.
The WinScribe solution is built on Microsoft architecture, to ensure easy integration and maintenance. WinScribe also supports a wide range of manufacturer-independent dictation devices and is scalable from small, single office locations up to large multinational corporations. WinScribe is fully customizable to meet the needs of a number of significant vertical markets including Legal, Law Enforcement, Healthcare, Transcription, Insurance and Government Sectors.
About Baptist Medical Center South
Baptist Medical Center South is the premier healthcare leader in the central Alabama area. The mission of this three-hospital, non-profit system is to promote and improve the physical, emotional and spiritual well being of the people and communities it serves by delivering high quality service within a framework of fiscal responsibility.
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