Network World Webcast on June 4: The High-Touch Remote Helpdesk

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Learn to Build Centralized Support for the Decentralized Organization From Make-A-Wish Foundation and LogMeIn

Network World will host a live webcast next Wednesday for IT professionals looking to effectively manage and deliver services to an increasingly mobile workforce, accommodate device proliferation, and reach distributed locations."

The webcast will feature Dan Rivera, senior IT professional of Make-A-Wish Foundation, one of the world's largest wish-granting charities, enriching the lives of children with life-threatening medical conditions.

Learn about his innovative approach of establishing a "High-Touch Helpdesk" to augment the capabilities of a limited staff on a limited budget. His department has helped further the mission of the organization by delivering high-quality, low-cost IT service to a growing user base distributed across 69 chapters nationwide.

Wednesday, June 4, 2008 at 2PM EDT

Rivera will lead the interactive discussion, touching on topics such as:

  •     Solving problems quickly and exceeding end-user expectations;
  •     Handling a higher volume of issues from multiple locations without adding headcount or cost;
  •     Reducing travel, hardware shipments and desk-side visits;
  •     Improving end-user productivity and satisfaction;
  •     Providing centralized support for a distributed workplace efficiently and easily;
  •     Positioning an IT department as a source of expertise and excellence.

This event and Q&A is sponsored by LogMeIn, Inc., a leading provider of on-demand solutions to small and medium businesses, IT service providers and consumers.

About Make-A-Wish Foundation:
The Make-A-Wish Foundation grants the wishes of children with life-threatening medical conditions to enrich the human experience with hope, strength and joy. Born in 1980 when a group of caring individuals helped a young boy fulfill his dream of becoming a police officer, the Foundation is now the largest wish-granting charity in the world, with 69 chapters in the U.S. and its territories. With the help of generous donors and nearly 25,000 volunteers, the Make-A-Wish Foundation grants more than 12,600 wishes a year and has granted more than 150,000 wishes in the U.S. since inception. For more information about the Make-A-Wish Foundation, visit

About Network World:
Network World, Inc., the Leader in Network Knowledge, empowers network IT executives through education, information and community. Network World, an IDG company, is the leading provider of news, analysis, reviews, events and education on information technology. Network World publishes the leading newsweekly, Network World, hosts the most active online communities (,,, and, and produces educational seminars and events worldwide. Network World's portfolio of strategic marketing programs provides marketing and agency professionals with the tools to generate high-quality leads, optimize marketing campaigns, and create new revenue opportunities. Additionally, Network World is the event organizer of DEMO and DEMOfall, the leading events for new technology innovation.

About LogMeIn, Inc. -
LogMeIn is a leading provider of on-demand, remote-connectivity solutions to small and medium businesses, IT service providers and consumers. LogMeIn's products are deployed on-demand and are accessible through a Web browser. The LogMeIn family includes LogMeIn Free®, LogMeIn Pro®, LogMeIn Ignition™, LogMeIn Rescue®, LogMeIn IT Reach®, LogMeIn Backup™, Remotely Anywhere®, LogMeIn Hamachi™ and LogMeIn Scout™. LogMeIn is based in Woburn, MA with European centers in Budapest, Hungary and Amsterdam, Netherlands.


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Bill Baker
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