We are committed to supporting the transformational government agenda that the United Kingdom has undertaken, and we shaped Onyx OneServe v6.0 specifically to meet the needs of local authorities’ ever-expanding CRM initiatives and citizen satisfaction
Indianapolis (Vocus) June 9, 2008
Consona CRM, a leading provider of total customer management solutions for the enterprise, today announced the release of Onyx OneServe Employee Portal Version 6.0 (v6.0), a targeted customer relationship management (CRM) solution designed specifically to meet the needs of UK local government organisations. The updated solution is built upon Onyx’s proven experience in providing local authorities with best-in-class technology to comply with government standards, while also meeting their own priorities.
Among governments’ greatest challenges in evolving technologically is remaining effective and approachable at the citizen level, while also meeting transformational goals of cost reduction and increased efficiency. These challenges have been intensified for local governments in the UK by the nation’s eGovernment initiative, which calls upon the organisations to transform into interactive service centres that are able to manage relationships among citizens, businesses, and diverse government agencies.
As expectations increase from growing customer and central government demands, local authorities have never before faced such a demanding and dynamic operating environment. To address these requirements, Onyx OneServe v6.0 delivers to councils access to improved functionality to help them streamline processes, increase the speed and accuracy of query responses, and ensure appropriate and comprehensive data is available to all levels of management, on demand.
Enhancements incorporated in Onyx OneServe v6.0 include:
- Award-winning contact centre centralisation;
- A single, holistic view of the citizen and/or business;
- Multi-department case and workload management;
- A true shared services platform to support a diversity of partnership configurations;
- Industry-leading process management capability monitoring service delivery across departments; and
- World class analytics to support operational and strategic decision making.
“We are committed to supporting the transformational government agenda that the United Kingdom has undertaken, and we shaped Onyx OneServe v6.0 specifically to meet the needs of local authorities’ ever-expanding CRM initiatives and citizen satisfaction,” said Richard Furby, vice president of international operations for Consona CRM. “Our focus is to continue growing the product set to provide a framework for improving citizen satisfaction, while driving increasing efficiency in local authority operations.”
Consona CRM also offers a complementary knowledge management and self-service solution, OneServe KM. Derived from KNOVA®, a Consona CRM solution, Onyx OneServe KM enables citizens to serve themselves online. With a suite of applications, Onyx OneServe KM supports the process of problem resolution in the support centre, on the web site and in customer communities.
About Consona Corporation and Consona CRM
Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for the enterprise. The Consona CRM business unit, a worldwide leader in total customer management software and services, helps more than 1,500 companies across a variety of industries, including professional services, high-tech, healthcare, financial, government, telecom, retail and manufacturing, manage people, processes and technology to create a differentiated and cohesive customer experience. With flagship products Onyx and KNOVA, Consona CRM presents a full suite of functionality, including sales, service, support, and marketing automation; service resolution and knowledge management; and business process management modules. For further information about CRM software, visit http://www.consona.com/crm, http://www.onyx.com, or http://www.knova.com, e-mail info @ consona.com, or call (888) 8 CONSONA.
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