DIVDAT is a strong, reliable partner. We've been impressed with their innovation and long-term vision. They are no longer just a statement print vendor for us but a true business solutions partner.
Ferndale, MI (PRWEB) June 11, 2008
DIVDAT, Inc., a Ferndale, Mich.-based provider of CashLINC™; a comprehensive receivable management system comprised of printing & mailing, electronic bill payment and presentment (EBPP), online document archiving and retrieval, integrated voice response (IVR), broadcast fax, e-mail, and text messaging, voice mail communications, and additional Preferential Communication™ services, has announced a partnership with Pleasanton, Calif.-based Fireside Bank to launch a new, walk-up kiosk network program. DIVDAT President Jason Bierkle made the announcement.
DIVDAT's kiosk network is an easy-to-use system of proprietary walk-up bill-payment kiosks offering customers a convenient cash alternative for paying their bills. Available in English and Spanish with a highly graphical interface, DIVDAT's walk-up kiosk network is ideal for customers who want choices when paying their bills.
Fireside Bank, an FDIC-insured and regulated industrial bank whose primary business is competitive automobile lending for non-prime credit customers, recently implemented DIVDAT's kiosk network solution following the consolidation of its multiple servicing operations into two centralized servicing centers. As a result, their customers in California, Oregon, Washington, Arizona and Utah are able to make loan payments with cash--any time--at any one of the walk-up kiosks conveniently located in select 7-Eleven® stores.
"Fireside Bank has had a long-standing relationship with DIVDAT," says Bruce White, Fireside's SVP of Portfolio Management. "When our company centralized all loan servicing activities, we began searching for products and tools that would simplify the payment process for our sub-prime borrowers. Many of our borrowers prefer to make their payments using cash. DIVDAT's walk-up kiosk network was a logical fit for our company as we build best-in-class servicing strategies and seek to meet the needs of our borrowers. Our borrowers appreciate the many options that we have provided for them to remit a payment. Better service options generally translate to better portfolio performance."
White continues, "DIVDAT is a strong, reliable partner. We've been impressed with their innovation and long-term vision. They are no longer just a statement print vendor for us but a true business solutions partner."
DIVDAT's walk-up kiosk network is just one component of the CashLINC system, a proprietary data integration, notification and response channel that serves as a complete receivables management communications system for DIVDAT clients. Because the kiosk network works through the use of one existing data feed, integrating the solution for existing client Fireside Bank was seamless.
Constantly leveraging emerging technologies and communication platforms to facilitate communications between companies and their customers, Bierkle said, "Technology is evolving, and with it, consumer needs are changing. For instance, there are an estimated 60 million Americans who are considered 'underbanked' and require more options for paying their bills. Today, we're offering simple, cost-effective solutions to help our clients serve this growing population through Preferential Communications, a customer-service initiative that allows consumers to dictate how they would like to be contacted and, in turn, how they would like to respond. We're proud to partner with Fireside Bank, launching our walk-up kiosk network solution to support their customers."
Founded in 1971, DIVDAT, Inc. (formerly Diversified Data & Communications) is a Ferndale, Mich.-based provider of data-driven preferential communication services and applications to optimize corporate account receivables and document management and distribution. With more than 36 years in providing print and mail services to companies locally and across the nation, DIVDAT now offers CashLINCTM, a proprietary data integration, notification and response channel that serves as a complete receivables management communications system for DIVDAT's credit and collections, utilities, financial services, insurance and telecommunications clients.
Today, DIVDAT's full roster of preferential communication services includes data capture and imaging, custom programming and processing, online document archiving and retrieval, printing and mailing, electronic bill presentment and payment (EBPP), integrated voice response (IVR), walk-up kiosk network, and broadcast fax, e-mail, text and voice mail communications. For more information about DIVDAT, please visit http://www.divdat.com or http://www.divdat-kiosk.com
About Fireside Bank:
Fireside Bank is an FDIC-insured and regulated industrial bank with a core business of purchasing sub-prime retail installment contracts from automotive dealerships. Established in 1950, Fireside Bank is one of the largest California-based purchasers of sub-prime automobile contracts and operates in 15 States. Positioned for continued growth, the company has remained dedicated to its core business of acquiring contracts from all dealer types ranging from large national dealership groups to small independent dealers. The company manages a $1.5 billion portfolio with 150,000 accounts and employs 700 associates. More information is available at http://www.firesidebank.com.
# # #