It is made for the Cisco platform, so it works out-of-the-box, it has a bunch of standard features, and it is priced below the competition.
ST. LOUIS, MO (PRWEB) June 12, 2008 -
ActiveObjects today announced that it has released version 3.0 of its flagship software products, interAct and aWare. These applications enable companies to achieve Unified Communications by uniting their existing systems and technology infrastructure under a single, simple user interface.
ActiveObjects software makes it simple for companies to achieve the unified communications system and keep colleagues and customers in touch. The goal of Unified Communications (UC) is to bring together disparate technologies and communication channels into a single user experience. With ActiveObjects software, any organization, small or large can now attain true UC and reap the benefits of real-time, multi-option communications.
With Version 3.0, ActiveObjects bolsters its position in the Unified Communications marketplace. Both of the flagship software products, interAct and aWare, have matured greatly with this new release. "We have put our heart and soul into this upgrade, not to mention a considerable amount of time and money", say's Rick Chapman, VP Product Development. "Our goal was to create a completely user-centric experience with a huge amount of unifying functionality. I think we did it." The effort began in Q3, 2007, when the Development team did a broad assessment of the 2.1 release and concluded that, while the products were feature-rich, they had to be more intuitive and simpler to use. So, Mr. Chapman and team set on a new course, which has resulted in 3.0. With 3.0, both interAct and aWare share a common application framework and significant features have been added including enterprise presence and chat.
interAct and aWare are made specifically for Cisco telephony and networking environments.
interAct brings together the telephone, network, email, customer systems, and presence & chat into a single, simple desktop client. Thus, companies can leverage their investment in their existing infrastructure by bringing them all together.
Through interAct's powerful desktop user interface (which is the size of a IM client) users reach out and touch internal and external contacts through the phone, email, or instant messaging. Telephone integration is built for Cisco's Call Manager. Email integration is accomplished via standard api's. Presence and chat is built to leverage Microsoft OCS 2007 or Cisco Unified Presence Server via an upcoming release. Rick Chapman, VP of Product Development, say's "Priort to interAct, there has been no single bullet for companies to use to attain Unified Communications. There is not one single platform that brings it all together. So, we made the strategic decision to take the best-in-class infrastructure components and unite them."
Improving customer service and relationship management is the core business focus of interAct. In this effort, an extremely strong feature-set has been created. Search and retrieve contacts from MS Outlook, Active Directory, MS CRM, NetSuite, SAP, Salesforce.com, Saleslogix, Lotus Notes, Goldmine, or any SQL database. With inbound calls, companies know who is calling and actually automatically pops the appropriate client information before the second ring. With the intelligent transfer capability, a customer call can be warm-transferred to another team-member along with any notes on the call and the full customer relationship history. "This product is amazing!", say's Joe Henderson, Director of Channels for ActiveObjects. "interAct enables a company to provide a phenomenal level of service to it's customers. A Customer Service agent doesn't need to manage 14 different windows when working with a customer. The interAct client does it all…and it is all out-of-the box."
aWare fills a more traditional niche, contact recording. aWare records voice, video, chat, and also does desktop capture. Recording customer contacts is a requirement in many industries and is a matter of compliance. Desktop Capture enables Contact Centers to train and oversee staff members. "The aWare value proposition is simple", say's Mr. Chapman. "It is made for the Cisco platform, so it works out-of-the-box, it has a bunch of standard features, and it is priced below the competition."
Contact history is critical to an organizations' understanding of its customers. aWare not only makes it simple to record voice, video, and chat interactions, but it can then insert these recordings automatically into just about any of the leading customer relationship management (CRM) systems.
ActiveObjects is a software company dedicated to helping its customers increase productivity and achieve Unified Communications. ActiveObjects has roots in telephony and network engineering and business consulting, and brings these insights and experiences to market through both its flagship and complimentary products.
ActiveObjects has positioned itself with a distinct identity to exemplify the uniqueness of the flagship products and the Company's leadership in providing software for Unified Communications.
ActiveObjects is headquartered in St. Louis, Missouri.