MultiSmart Video Training Initiated to Assist Lift Station Operations Staff

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Operations and engineering staff in city water and wastewater utilities can find training on the MultiSmart pump station manager on the MultiTrode website and on YouTube. Recognizing that city staff often find it difficult to leave the critical infrastructure of lift stations and treatment plants to attend training, MultiTrode has begun a series of on-line video training courses.

MultiSmart pump station manager

There's nothing like getting training from one of our qualified trainers but if you can't spare the time, or make the travel commitments, this is a great second best.

Due to widespread demand for training on the new MultiSmart pump station manager, MultiTrode has announced a new series of video training for this innovative lift station controller. Users of the product can simple visit the training section of the MultiTrode website, create a login and go straight to the video training. Or they can visit YouTube and search for MultiTrode training there.

Steve Carson, Group Marketing Manager, when interviewed, had this to say, "The customers for this product are spread out across the world. Our major markets are the US, UK and Australia, but we also have customers in Brunei, Malaysia, Singapore and a number of Middle East countries. And when we look at the US, our largest market, we have customers in almost every state.

"The demand for training on the MultiSmart pump station manager is extremely high. We have installations in cities with 1000 stations, and cities with 5 stations. Across the board, we find that customers find it difficult to free themselves from their commitments to visit a training seminar. I think this is especially true of the smaller cities, who would love to get a day to immerse themselves in training, but are too valuable to their city to be able to get away.

"Before releasing MultiSmart we tested it out on a lot of end-users and made continuous user-interface adjustments until operations staff found it easy to use. But however easy you make a lift station controller there is something very appealing for the end-user about a 10 minute video segment that not only demonstrates the key presses but also gives some more detail about the process that you don't normally get from browsing menus - or reading a manual - yourself.

"There's nothing like getting training from one of our qualified trainers but if you can't spare the time, or make the travel commitments, this is a great second best."

The MultiSmart video training can be found in the Training and Support section of the MultiTrode website, and also found on YouTube. The YouTube resolution is a little smaller than the website, but requires lower bandwidth.

About MultiTrode:
MultiTrode is a specialist in water & wastewater pump station control and monitoring, with 22 years in this one industry. The MultiSmart pump station manager was released in 2006, described as the new face technology for the water industry - combining the best of pump controllers, lift station controllers, and PLCs and RTUs.

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Steve Carson
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