CalChamber's CalBizCentral Announces Booklet to Help Businesses Better Serve Employees, Customers with Disabilities

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What Everyone Needs to Know About: Accommodating Customers with Disabilities Provides Guidance to Employers to Meet Americans with Disabilities Act Requirements.

CalBizCentral, a division of the CalChamber, announced today the availability of What Everyone Needs to Know About: Accommodating Customers with Disabilities. It's the latest in a series of mini-books for businesses with high employee and customer interaction, and it's intended to help improve service to clients with disabilities and eliminate costly Americans with Disabilities Act (ADA) liabilities and risks.

"Thousands of businesses - and even some employees - have been sued for not providing appropriate access to people with disabilities and that's why we're offering this easy-to-read booklet," said Jessica Hawthorne, Employment Law Council with CalBizCentral. "It's intended to spur conversation about what needs to be avoided, supplement training, and provide guidance on how best to handle problems when they do arise. It could make the difference between a plaintiff and a satisfied customer."

CalBizCentral's ADA mini-book will help business owners:

  • Increase awareness about the range of customer disabilities;
  • Increase awareness of common and special situations that impact disabled customers;
  • Learn new skills and best practices to serve customers with disabilities; and
  • Provide employee training in best practices concerning individuals with special needs.

"It may not always be easy to recognize the sort of special assistance some customers require, but it's important that businesses provide equal access to all people, including those with disabilities," said Jessica Hawthorne, Employment Law Council with CalBizCentral.

The What Every Everyone Needs to Know About: Accommodating Customers with Disabilities is available at http://www.CalBizCentral.com.

About CalChamber
The California Chamber of Commerce (CalChamber) is the largest broad-based business advocate to government in California. Membership represents one-quarter of the private sector jobs in California and includes firms of all sizes and companies from every industry within the state. Leveraging our front-line knowledge of laws and regulations, we provide products and services to help businesses comply with both federal and state law. CalChamber, a not-for-profit organization with roots dating to 1890, promotes international trade and investment in order to stimulate California's economy and create jobs. Please visit our website at http://www.calchamber.com.

About CalBizCentral
CalBizCentral is a one-stop site for products that answer California and federal labor law and HR questions, alleviate confusion and allow businesses to focus their time and effort on their work. For more information or to review CalBizCentral's products, please visit http://www.calbizcentral.com.

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Ray Young
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