CustomerVision Announces its Vision on Natural User Support

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Web 2.0 Enterprise Social Networking applications are being built to fundamentally change the way people find, share and produce information. This knowledge change started with enthusiasts in the consumer space but is quickly gaining ground and visibility in the business space to simplify and deliver key information directly pointed at the needs of the user consuming the information. CustomerVision is announcing their vision and strategic direction to empower the organizational business user to make their experience unique and tailored to meet their individual needs in accomplishing their job.

Web 2.0 Enterprise Social Networking applications are being built to fundamentally change the way people find, share and produce information. This knowledge change started with enthusiasts in the consumer space but is quickly gaining ground and visibility in the business space to simplify and deliver key information directly pointed at the needs of the user consuming the information. CustomerVision is announcing their vision and strategic direction to empower the organizational business user to make their experience unique and tailored to meet their individual needs in accomplishing their job.

"Social Networking exemplifies work processes which already exist in health care environments. Case management services, clinical case flow coordination, and treatment plan monitoring all are functions related to every client receiving services," states Dr. Eric Frazer. "These are information laden processes, which specifically reflect the broader landscape of healthcare informatics and knowledge management. In social services, juvenile justice, behavioral health care, and medical care, these processes are in direct need of a technology boost which can easily be accomplished through social networking solutions like CustomerVision, with features such as Searchability, Colloboration, Tagging, and Real-Time Solutions. Wiki's, Blogs, RSS, and Mashups offer the service solution to scale health care client management to the next level."

What does Natural User Support mean?

Natural User Support means that my experience as a knowledge worker and what appears to me is unique and different than what may appear to my colleague. Based on my:

  •     Role within the organization
  •     Area of expertise and focus
  •     Interests; ex. IT, HR, company soccer team, lunch
  •     Information the organization feels is relevant based on my role
  •     Consummation of data needs
  •     Business Groups; ex. Project Teams, Communities of Practice, etc.

CustomerVision is focused on advancing social networking in the enterprise where every person is treated like a customer with a voice, while also adhering to business policy and process standards. Focused on Web 2.0 wiki collaboration controlled by business requirements, social networking, security and compliance, workflow, and dynamic content, knowledge and document management, CustomerVision is dedicated to advancing the dashboard for the ultimate knowledge worker experience.

By providing unique benefits and features essential to organizations, CustomerVision is fueling the adoption of Enterprise Social Networking. CustomerVision's unique approach:
--    Allow users to build knowledge and expertise on a collaborative basis
--    Creates a unique user experience based on user needs which dynamically change
--    Compliment current repositories like Microsoft Sharepoint, Lotus or formal portal technologies
--    Embeds additional content widgets for further user needs
--    Access Experts (SMEs) in real-time
--    Reduces dependency and redundancy in email
--    Be a global user; access information anywhere, anytime on any web-enabled device

Cindy Rockwell, CEO of CustomerVision, "My experience and expertise in technology and enterprise organizations has been the driver behind understanding the needs most business' face in information delivery to gain the biggest benefit from their knowledge workers today. With CustomerVision's foresight and enabling technology we believe we can continue to bring cost savings, productivity gains, and an increase in revenue based on a more effective knowledge worker and user-based information delivery."

About CustomerVision:
CustomerVision is a leader in bringing Web 2.0 Social Networking innovations to business users. CustomerVision remains a leader in innovation for knowledge workers and business solutions to simplify delivery, search and production of organizational knowledge Our Web 2.0 approach incorporates wiki, blog, RSS and widgets for business solutions like Social Learning, Sales Effectiveness, Knowledge Management and Intranets, which make IT and the business users job easier. For more information, visit http://www.customervision.com or call 877-824-0181.

About Behavioral Health Intelligence:
Behavioral Health Intelligence delivers world-class technology consultation to healthcare organizations for purposes of creating information efficiency for managers, treatment providers, and support staff. We map your organization's documentation and communication needs and customize a solution for your health care organization. This strategy gives you a highly efficient data sharing utility. The proven net gain for end-users in any organization is improved knowledge sharing, data collaboration, and patient care. This will give managers the ability to enforce efficiency, organization, and completeness in documentation and communication. Our model of technology solutions greatly reduces paperwork and search-time for data, and streamlines work-flow processes. For more information, visit http://www.behavioralhealthintel.com.

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Cindy Rockwell
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