Montreal, Canada (PRWEB) June 19, 2008
Paraxip Technologies announces release 1.5 of its NetBorder product suite, delivering further innovations that enable the seamless connectivity of SIP platforms and applications to external devices and networks. The NetBorder Suite is a unique software solution based on off-the-shelf hardware components that delivers smart connectivity to IP-based communication applications such as contact centers, IP-PBX, Interactive Voice Response and more. The suite is designed to provide seamless integration of these applications to legacy networks and equipment, to SIP trunking networks and to other third party SIP end-points, all with a pure software, pay-for-what-you-use, licensing model.
The release 1.5 of the product suite introduces multiple enhancements including:
- NetBorder Agent Bridge enhancements -- The Agent Bridge enables remote locations behind legacy PBX's or home-based agents using regular landline phones to appear as SIP agents inside the IP Contact Center. This solution brings the immediate benefits of virtualization and infrastructure consolidation, but without the requirement to deploy IP endpoints all the way to the far edges. The solution delivers the savings of open-standards IP telephony, but without the worries of quality of service or the IP phone roll-out costs. This release of the NetBorder Agent Bridge is enhanced with agent login and authentication capabilities, as well as talk and hold features that can be controlled from a desktop client.
- NetBorder Call Analyzer performance improvements -- Paraxip's statistical models for Call Progress Analysis have been updated with data from thousands of live outbound calls, from sites all over the world, leading to unmatched accuracy and response time in call classification. The result significantly widens the performance gap between NetBorder and traditional call progress technologies, leading to a more effective utilization of agents and to reduced call drop rates for automated outbound applications.
- NetBorder TDM Gateway -- This release adds support for the NFAS protocol for the traditional telephony interface of NetBorder, leading to reduced telecom costs for customers seeking high density deployments.
- NetBorder SIP Router -- This new application-level component integrates tightly with the rest of the NetBorder Suite to provide SIP load balancing and failover routing. IP Telephony solutions can now reduce their dependency on costly or poorly integrated external components such as proxies or soft-switches to deliver high-availability architectures.
"These most recent innovations in call control and media processing further extend the effectiveness of NetBorder in enabling the progressive and cost effective rollout of IP telephony applications" said Serge Forest, President and CEO at Paraxip Technologies. "With this release, we worked with a particular focus on enabling high density and sophisticated deployments such as large-scale IP Contact Centers."
The NetBorder™ software is used by leading IP telephony equipment vendors as well as leading managed service providers who deliver sophisticated communication applications.
"We have found the NetBorder Suite to be a flexible and cost effective connectivity component that can truly make a difference in the efficiency of an IP Contact Center, most notably in operations that make significant use of proactive applications and/or of remote agents" said James Tiller, President at ICS, a leading organization defining next generation contact center solutions. "Furthermore, the Paraxip team shares our vision of enabling customer service solutions built on converged, standards-based and centralized applications, which lead to new levels of quality and cost effectiveness for our customers."
The NetBorder Suite version 1.5 is currently in customer trials and is expected to be generally available in July 2008.
About Paraxip Technologies
Paraxip develops and markets connectivity products that empower the rapid and cost effective deployment of IP Telephony in the contact center and in the enterprise. Paraxip's flagship software product, NetBorderTM, leverages standard computing platforms to provide smart connectivity to sophisticated telephony applications. The patent-pending NetBorderTM architecture reduces deployment costs and allows IP Telephony solutions in the enterprise to seamlessly extend their reach to numerous external devices and networks. For more information, please visit http://www.paraxip.com
Integrated Customer Solutions (ICS) is an industry leader specializing in Customer Contact technologies and IP enabled solutions. The move to a converged, VoIP-enabled network for the Enterprise is now a reality, it's vital that strategic aspects of their business, such as contact center interaction with customers, be thoroughly integrated into the IP strategy. ICS provides the knowledge and methodologies to ensure Enterprises can meet their goals in these areas. For more information, please visit http://www.TheICSCompany.com