LogMeIn Rescue allows us to access the customer's system directly, resolve the issue quickly, and to provide a level of support that wasn't possible just a few years ago.
Woburn, MA (PRWEB) June 19, 2008
Software Magazine will host a live webcast on June 25, 2008, to help software vendors learn best practices for using remote support to serve their customers and strengthen business relationships.
The webcast will feature Mark Warbington, senior technical consultant with Fenestrae, an enterprise-class messaging and mobility software vendor. Warbington will discuss how Fenestrae's support staff of 10 uses remote access software to provide 24/7 support for thousands of global installations of Fenestrae's products. Warbington will share how they leverage the support experience to build thriving customer relationships and drive profits.
"Walking customers through the product over the phone is no longer enough," says Warbington. "LogMeIn Rescue allows us to access the customer's system directly, resolve the issue quickly, and to provide a level of support that wasn't possible just a few years ago."
Date: Wednesday, June 25, 2008
Time: 2:00 PM EDT
The interactive discussion will cover:
- Generating revenue by offering premium services and remote deployment of additional applications
- Leading with expertise and removing the intermediary to ensure prompt issue resolution every time
- Providing global support without needing customers to explain problems
- Promoting your brand with your support tools and presenting a trustworthy, professional face to customers
This event and Q&A is sponsored by LogMeIn, Inc., a leading provider of on-demand solutions to small and medium businesses, IT service providers and consumers.
Founded in 1990, Fenestrae provides enterprise-class messaging and mobility software solutions to over 9,000 customers worldwide. Fenestrae is a Microsoft Gold Certified Partner and has been supplying messaging solutions for Microsoft enterprise customers for over a decade. Headquartered in the Netherlands, with additional offices in the United States, United Kingdom, Germany and Spain, Fenestrae's premier products are sold through a worldwide partner network covering more than 60 countries.
About LogMeIn, Inc. - (http://www.LogMeIn.com):
LogMeIn is a leading provider of on-demand, remote-connectivity solutions to small and medium businesses, IT service providers and consumers. LogMeIn's products are deployed on-demand and are accessible through a Web browser. The LogMeIn family includes LogMeIn Free®, LogMeIn Pro®, LogMeIn Ignition™, LogMeIn Rescue®, LogMeIn IT Reach®, LogMeIn Backup™, Remotely Anywhere®, LogMeIn Hamachi™ and LogMeIn Scout™. LogMeIn is based in Woburn, MA with European centers in Budapest, Hungary and Amsterdam, Netherlands.