Waterbury, CT (PRWEB) June 23, 2008
Providence Mayor David Cicilline and e-government expert Darrell West are the featured presenters at the QScend Technologies annual user group conference in Providence, RI, September 14-16. The conference, entitled Advancing Citizen Service, will focus on ways municipalities can use technology to enhance e-government initiatives and service delivery to their citizens.
As the 36th Mayor of the City of Providence, Mayor Cicilline has overseen a transformation in the city that has led to:
- New investment into the city
- Technology innovations to monitor key services delivery
- Government downsizing
- Decreased property tax levels
- Decreases in violent crime rates
- Nationally recognized Arts in the Park neighborhood program
Darrell West is the the author of Digital Government: Technology and Public Sector Performance and the author of numerous reports on the performance of national and international government websites. West will speak about "Trends in Electronic Government," reviewing the opportunities available for technology innovation, obstacles that must be overcome, progress being made, and future challenges that must be met.
Beginning July 1, West will be vice president of the Brookings Institution, a non-profit public policy organization in Washington, DC. Their mission is to conduct high-quality, independent research and provide innovative, practical recommendations that strengthen American democracy, foster the economic and social welfare, security and opportunity of Americans, and secure a more open, safe, prosperous, and cooperative international system.
In addition to the keynote addresses, users of QScend's Municipal CRM/311 system and other web-based e-government tools will have the opportunity for hands-on product training, peer-to-peer best practice sessions, and information on upcoming software features.
For registration or information regarding the 2008 QScend User Group Conference at the Providence Courtyard by Marriott, right in the midst the city's revitalized downtown area, contact Jessica Chase at 203-757-6000, or visit http://www.qscend.com/usergroup.
About QScend Technologies, Inc.
QScend Technologies (http://www.qscend.com) is an industry leader in web-based software solutions and services for municipalities. More than 2,000 QScend product users access the company's series of "Q" products for a variety of citizen service related functions, including website content management, electronic newsletter distribution, citizen service request management, and 311 call center functionality.
Located in Waterbury, Connecticut, QScend Technologies was the first company to relocate into the city's Information Technology Zone. The company also provides custom website design, application hosting, and e-mail solutions for its customers.