The Home-Based Call Center: How to Make Yours a Success
Alexandria, VA (PRWEB) June 20, 2008
Teresa Sinel, Director of Brand Ambassador Relations with VIPdesk, will be presenting "The Home-Based Call Center: How to Make Yours a Success" on June 25, 2008 at Call Center Week. This two-hour workshop will review how to successfully launch and manage a home-based call center, covering topics including the growth of the home-based call center industry, benefits of home-based call centers vs. brick-and-mortar call centers, and when to choose a home-based vs brick-and-mortar call center.
VIPdesk, a pioneer of premium home-based contact center solutions and Concierge Services, specializes in delivering virtual call center solutions and concierge services to national brand leaders in several industries including retail, travel, auto and financial services.
The home-based, or virtual call center model has increased in popularity in recent years as an alternative to the traditional brick-and-mortar call center. Virtual call centers allow businesses to cut costs while simultaneously increasing customer satisfaction. There are estimated to be over 150,000 home-based customer service agents in the U.S. today, a number that is predicted to grow exponentially in the near term.
"I am excited to have the opportunity to connect with the Call Center Week audience, and really get into detail about what makes the home-based call center model work," says Sinel. "Call Center Week attendees are an impressive audience of forward-thinking call center industry executives and I am really looking forward to collaborating with them."
In addition to presenting "The Home Based Call Center: How to Make Yours a Success", Sinel will be the chairperson for the Talent Management track of the conference, moderating all Talent Management sessions.
To find out more about VIPdesk, visit http://www.vipdesk.com.
About Call Center Week:
The 9th Annual Call Center Week is the most anticipated Call Center conference this year. The event includes 5 unique tracks catering to different levels of advancement/maturity, BtoB and BtoC, service, and both inbound and outbound call centers. Call Center Week features 9 award winning keynotes, 40+ new speakers, 35 track sessions; 4 Blue Sky Sessions, 12 workshops, 2 master classes, 3 site tours and the Call Center Excellence Awards. In addition, Call Center Week features an expansive exhibition hall and over 12 hours of networking opportunities. For more information about Call Center Week please call 1-800-882-8684 or visit the website at: http://www.callcenterweek.com
VIPdesk is the pioneer of premium home-based call centers and Concierge Services. We offer virtual customer care services to global brand leaders in industries including financial services, travel, retail and automotive services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized as a progressive industry leader as evidenced through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. For more information, visit http://www.vipdesk.com.