GunSafes.com Releases Its 2008 Top Customer Service Awards: Cannon Safes Wins

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GunSafes.com has released its 2008 Top Customer Service Awards for Gun Safes Manufacturers. Cannon Safes comes in first, with Sentry Gun Safes and Stack-On Gun Safes rounding out the top three.

Many companies talk about offering high-quality customer service, but Cannon actually delivers.

Gunsafes.com released its 2008 Buyer's Friend awards today, giving Cannon Safes, http://www.CannonSafe.com, the top spot for best customer service. GunSafes.com offers gun safes made by many different manufacturers, and this award was designed to recognize gun safes manufacturers who go above and beyond the call of duty to make their customers happy. Making the award, Richard Marks, President of GunSafes.com noted, "Many companies talk about offering high-quality customer service, but Cannon actually delivers."

Three areas of customer service were reviewed: (1) Response time to resolve customer concerns, (2) Successful and timely resolution of those concerns, and (3) Low return and damage rates. Cannon excels in all three areas. According to Michelle Tufford, head of customer service for http://www.GunSafes.com, Cannon truly cares about its customers. As evidence, she pointed out, "Cannon always returns calls immediately and follows up on customer concerns." As a rule, we've noticed that Cannon takes its own initiative. GunSafes.com never has to use its weight as a major gun safes retailer to persuade Cannon to do the right thing.

While GunSafes.com noted that resolution time for damaged safes was slightly longer for Cannon safes than for many other manufacturers, Michelle Tufford attributed the longer turnaround to the fact that Cannon offers a larger variety of colors, variations, and designs, which requires that Cannon custom-build all of the Cannon Safes when they are ordered. Consequently, when damage does occur in shipping, it may take longer to re-build the safe and get it back to the customer.

Nevertheless, the damage rate for Cannon is lower than many other manufacturers, so this problem is rarely experienced. Furthermore, all safes are manufactured in the United States, which also reduces damage to safes. Cannon also boasts of an extremely low return rate. In our experience with Cannon, customers almost always receive exactly what they expect, and from our perspective, that is the beginning of all successful customer service.

Rounding out the top three rankings in the customer service category were Sentry Gun Safes at number two and Stack-On Gun Safes at number three. Both companies employ excellent staffs, and both offer customer service at a level that shows their commitment to making their customers not only safe, but happy.

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Doug Marks
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