Element Customer Care Expands Call Center Operations to Better Serve New Clients

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Element Customer Care has significantly expanded their tech support call center staff and call center facilities in the second quarter of 2008. With the addition of new clients, Element added 75 technical service engineers and expanded their call center capabilities with an additional 10,000 square feet of space.

Element Customer Care

Preferred Billing and Customer Care Provider

Element Customer Care has significantly expanded their tech support call center staff and call center facilities in the second quarter of 2008. With the addition of new clients, Element added 75 technical service engineers and expanded their call center capabilities with an additional 10,000 square feet of space. Element's tech support team currently has almost 300 trained technical service engineers.

Element provides billing services, tech support and a customer service call center for cable, broadband, hospitality and telecommunications operators.

"Our recent growth is a direct result of being able to offer exceptional service at 30 to 50 percent less than our competitors," said Matt Zemon, President, Element Customer Care. "Element is growing aggressively, though we are uncompromising in our commitment to maintain high quality service for all our clients through our superior tech support training including Cisco CCNA and CompTIA+."

As of August 1, Element Customer Care's call center will provide tech support service to more than 100,000 cable and internet subscribers and an additional 450,000 hotel rooms. Our tech support team provides Tier 1, 2 and 3 technical support with capabilities to support high speed internet, voice, video, analog, digital, Pay-Per-View/VOD and NOC monitoring.

"Element's internet technical support not only knows how to fix technical problems, but also know how to treat a caller with excellent customer care and respect, " added Zemon

Element's clients receive support from a team of industry experts with the insights and knowledge of advanced customer service with decades of experience in franchise cable, private cable, broadband, hospitality and the major telecommunications companies. Element's technical support team are experienced with Golden Tree, Cisco, Centrino, Colubris, Nomadix, Linksys and Orinoco hardware brands as well as many others.

About Element
Element Customer Care is a Durham, NC-based company that offers billing services, tech support and a customer service call center. Element's partnership with CSG Systems gives its clients access to CSG's unique combination of solutions, services and expertise to improve operational efficiencies and deliver a quality customer experience in a competitive marketplace. In January 2008, Element was named "Preferred Billing and Customer Care Provider" for the National Cable Television Cooperative (NCTC). The Element Web site is http://www.elementcare.com.

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Matt Zemon
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