Contact 121 Receives 'Technology Innovator Award' for Contact Center Technology from Noble Systems

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Noble Systems Corporation, a global leader in contact center technology solutions, recently presented the 'Technology Innovator Award' to Contact 121. The award was announced at the SNUG 2008 Conference - a gathering of the Select Noble Users Group - held in May in Atlanta, Georgia.

Noble Systems Corporation, a global leader in contact center technology solutions, recently presented the 'Technology Innovator Award' to Contact 121. The award was announced at the SNUG 2008 Conference - a gathering of the Select Noble Users Group - held in May in Atlanta, Georgia.

The 'Technology Innovator Award' recognizes Contact 121 for its innovative use of contact center technology to improve its contact center activities. Contact 121 is the recipient of this award for its innovative use of Noble technology. Contact 121 has built out a tightly integrated, multi-channel CRM centre in its Sydney site, developed for its support of inbound services for a leading European airline in the APAC region. C121 is a long-time user and has adapted the Noble product to support five languages, including Japanese, Korean, Thai, French, and English. In addition, they are using the Noble desktop to tie in multiple mainframe applications used by their airline client to manage customer programs, such as frequent flyer, customer loyalty, traveler ticketing, lost baggage claims, and other customer services.

The Select Noble Users Group is designed to enhance the client's investment in the Noble contact center management solution. SNUG membership brings a variety of benefits to its members, including programs and events focused on building the relationship between Noble Systems and its clients.

"At Contact 1-2-1 we select our technology on the basis of its ability to deliver our business solutions for clients. We selected Noble Systems many years ago because its technology was truly an enabler to our solutions. We have constantly stretched the boundaries of the Noble Systems platform and we have been pleased with the results of the technology and responsiveness of the company," comments Joe Tawfik, joint Managing Director of Contact 1-2-1.

"Contact 121 was one of our first clients in the Australian contact center market, and over the years has been one of the first users to adopt many our new technologies and to adapt them in innovative ways to support their programs," comments Chris Hodges, Senior Vice President of Sales & Marketing at Noble Systems. "Contact 121 is truly an impressive operation and we are excited to present them this distinguished award."

About Contact 121
Contact 1-2-1 is a leading Australian Call Center and BPO outsourcer that provides expertise to Blue Chip companies seeking to grow their business using multi-channel solutions. The management team has many years of experience designing and refining call center solutions that generate measurable value. Contact 1-2-1 has invested in its people, technology and processes to ensure it can offer a Best in Class (BIC) solution for its clients. Contact 1-2-1 has three call centers based in Sydney, Gold Coast and Adelaide. http://www.contact121.com

About Noble Systems®
Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Tens of thousands of agents at 1,000+ client installations worldwide conduct business using the award-winning Noble® platforms for inbound/outbound/blended communications. The scalable, integrated Noble solution includes advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble was the first vendor to offer an open, scalable, fully-distributed platform. For more information on this item or the company, contact Lee Allum at 1.888.866.2538 x538 (lallum(at)noblesys.com), or visit http://www.noblesys.com.

Noble, Noble Suite, Noble Systems, and the N-logo are trademarks of Noble Systems Corporation.

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