MINDBODY Inc. Makes New Customer Service Developments

MINDBODY Inc., a company that specializes in personal service business management software, is revamping its customer service department policies.

San Luis Obispo, CA (PRWEB) June 1, 2008 -- MINDBODY Inc., a business management software provider for the personal service industry, is dealing with its rapid growth in many ways - one being to reevaluate the way its customer service department functions. Because of the capabilities of its dynamic business management software, MINDBODY has been rapidly expanding with new business in markets within the health & wellness industry. This has called for new policies and systems within its customer service department, specifically within its technical support and training teams.

The technical support team will now undergo an official certification program where they will receive basic tech support training and then be able to choose certain areas of expertise to specialize in. Technical support will fall under two levels, either a Level I or a Level II tech. In order to be a Level I tech, team members must be fully educated in the first three phases of training. In order to be a Level II, one must be certified for all training subjects (including advanced trainings and merchant account processing trainings).

Once a trainer or tech has become a certified Level II, they then have the option of choosing one or more areas of expertise. These include either PC or Mac operating systems; hardware such as receipt printers, barcode scanners, and credit card swipers; ACH; and merchant account processing. Once a team member has become certified in all areas of expertise, they are qualified to become a strategic account manager, or SAM.

A strategic account manager is the highest level of technical support a team member can now reach at this business management software company, and are the point of contacts for any business that chooses to participate in MINDBODY's premium support program. For a monthly fee (which varies depending on which level of support one chooses), a business is assigned one SAM as its main point of contact. The SAM serves as their technical consultant, and helps that business to get the most out of its business management software. SAMs are especially beneficial to franchises or businesses with many locations, or businesses with complex business models.

Prior to these new customer service team developments, MINDBODY's staff members were already friendly and helpful. But with these improvements, the team will be given opportunities to become experts in certain areas that interest each individual. By creating objective levels of certification rather than ranking staff members subjectively, MINDBODY will continue to improve upon its excellent customer service.

For more information about their comprehensive business management and appointment scheduling software, visit www.mindbodyonline.com

About MINDBODY Inc:

MINDBODY Inc.'s roots go back to 1998, when they were the first software consulting firm developing easy-to-use client and teacher management solutions for yoga, Pilates and spinning studios. In 2001, they became an LLC, took the business name "MINDBODY Software," hired their first employees and released the first hosted data synchronization service designed for small businesses. In 2003, they led the industry again with an online scheduling program that was the first Web-based client scheduling tool that synchronized to desktop studio management software.

In 2005, MINDBODY Software's growth began accelerating rapidly when they migrated their business management capabilities to a highly flexible and infinitely scalable Web- based platform. The MINDBODY Software solution proved to be much more powerful and cost effective than desktop software, and their clients rapidly embraced it.

By mid-year, sales of their online solution had eclipsed their desktop software. The online scheduling program proved to be so transformational for their clients that they realized they had to change their name, and simply became MINDBODY.

Whether self-employed and working from home or the manager of a large multi-location enterprise, MINDBODY can helps each client to simplify their life, boost their revenues and focus more on their customers. From dance studio software to martial arts studio software, MINDBODY offers solutions that make sense in the personal service industry.

Contact:
Danielle Murphy
Danielle.Murphy@mindbodyonline.com
(805) 476-2739
MINDBODY Inc.
4051 Broad Street, Suite 220
San Luis Obispo, CA 93401

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