Celebrates 10 Years of Success in a Dynamic Travel Industry

Share Article celebrates 10 years of success and satisfied customers in a rapidly changing travel industry. Owner Tom Carr credits traditional business values of customer service and low prices, as well as online convenience for the growth of his agency. Continued faithfulness to customers and state-of-the-art improvements to the website will lead the way for

When I started, I worked out of my living room, running the business on a dial-up connection and selling 15 resorts from a $500 website

The Internet-based travel agency and its owner Tom Carr are celebrating 10 years of faithful service in an industry that has seen major challenges this past decade. Through an era of dot-com bursts, terrorist attacks, rising fuel costs and a sluggish economy, Carr credits his faithful commitment to customer service and low prices for the success of All Inclusive Outlet.

Beginning with Jamaica in 1998, Carr decided to venture into the dynamic world of travel and sell individual packages out of his home. "When I started, I worked out of my living room, running the business on a dial-up connection and selling 15 resorts from a $500 website," Carr says.

His agency now spans two office floors with numerous travel agents, a marketing and technology department that sell more than 250 premium resorts through a high-end web portal. Well-known resorts such as Couples Negril have also increased growth and helped Carr reach the honeymoon and romantic market.

Carr believes the success of comes from its unique combination of traditional business values and cutting edge technology. What this means for customers of All Inclusive Outlet is live, one-to-one service and a user-friendly website with a 24-hour reservation system.

"Our customers are looking for the personalized service and reliability of a conventional travel agency with the flexibility that an online booking system brings, and we try to bring that to them at the most competitive price possible," Carr explained.

But All Inclusive Outlet is careful to ensure that its customers are satisfied throughout the booking process as well. As one of the first members of the BBBOnline Care Program, it has never received a BBB complaint from a customer.

For five consecutive years, it has earned the top award from its wholesaler, Travel Impressions, and has been recognized as the top seller for major resorts such as Breezes Runaway Bay. has also received several major awards from numerous resort chains, making it a reputable ally for discount travel packages to Mexico and the Caribbean.

Carr has decided to focus on all inclusive resorts because "they truly offer a stress free vacation. All inclusive food, drink, activities and entertainment really provide you with the freedom to do whatever you want. You make your own schedule."

In the future, All Inclusive Outlet will look to expand its destinations, and may soon include luxury brands outside of all inclusive resorts. Other improvements such as increased customization, fresh navigation and a new reservation system are currently on the table for 2008.

"Of course, our ultimate goal in the coming years will be to maintain the high level of customer satisfaction we have achieved throughout our time in the industry," Carr concluded.


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Jason Futch
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