IVCi Expands Video and Telepresence Managed Conferencing Services®

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Powerful new management engine delivers increased value to customers.

Our clients need their video and telepresence calls to run smoothly every single time, but many lack the required in-house resources and expertise to accomplish this

IVCi, LLC (http://www.ivci.com), a leading integrator of enterprise collaboration solutions including high definition video conferencing, telepresence, audio visual integration, and managed conferencing services, announced today it has expanded its IntelliNet Managed Conferencing Services® to include four new services: IntelliNet Professional, IntelliNet Telepresence, IntelliNet CallCenter, and IntelliNet Custom. These offerings were developed to meet the increasing demand for IVCi's managed services, and to better serve those customers who have unique meeting requirements.

"Our clients need their video and telepresence calls to run smoothly every single time, but many lack the required in-house resources and expertise to accomplish this," explained IVCi Senior Vice President of IntelliNet MCS Chris Böttger. "That is why we have expanded our traditional managed video services; to offer a true one stop shop for a full range of video products and services, and to provide total accountability throughout the entire process."

The expanded offerings are custom designed to meet the needs of distinct managed services clients:

  • IntelliNet Professional uses a single process to manage, schedule, and coordinate video calls for meetings that are planned or on demand. This includes a live video operator for missed calls, and a powerful engine for placing ad-hoc calls.
  • IntelliNet Telepresence is a concierge, 24/7 VNOC service created specifically for telepresence customers. This service provides total management of telepresence solutions, including those manufactured by Cisco®, Tandberg®, and Polycom®.
  • IntelliNet CallCenter is designed for call centers and kiosk applications. Many large organizations use video conferencing to reach more customers and reduce the cost per sale, while increasing customer satisfaction. This service can enhance an audio only call center with managed video calls.
  • IntelliNet Custom is available for those customers whose needs fall outside of the other offerings. IntelliNet Custom utilizes IVCi's experience and expertise to provide a customized managed service, depending on the customers' unique requirements.

IVCi has the ability to manage any type of call, in part because its managed services are based on a unique video and network management engine that is more powerful than any commercially available option.

"As demand for high definition and telepresence video conferencing solutions has grown, so has the need for our managed conferencing services," said IVCi President Bob Swing. "Companies are responding to changes in the global economy and are choosing video to help them become more efficient, save on travel, and show concern for the environment. IVCi's expanded managed conferencing services helps our clients get the most out of their video conferencing investment by ensuring their video conferences are successful every time."

For more information about IntelliNet Managed Conferencing Services, call 1-800-224-7083, or email info@ivci.com.

About IVCi
IVCi, LLC (http://www.ivci.com) is a leading integrator of managed enterprise collaboration solutions, including high definition video conferencing, telepresence, audio visual and managed conference services. From our headquarters in Long Island, New York, and branch offices throughout the country, IVCi makes conferencing and audio visual solutions easy to use, easy to manage, and easy to afford.

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Nina Parker
IVCi
631-273-5800
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