The bottom line is always about the level of service we provide our customers
Anaheim, CA (PRWEB) June 4, 2008
SRI (System Resources Telecom Inc), a leading systems integrator whose clients include AT&T, Cisco, Cox, Level 3, Qwest, Sprint, and Time Warner Cable, has chosen Electrorack Enclosure Products as its primary partner since 2003 in the deployment of over three thousand racks across the United States. Electrorack's customer service and engineering support played a major role in SRI's decision in selecting an enclosure products company to service its Fortune 500™ client base.
"The bottom line is always about the level of service we provide our customers," said Charles Pocorello, Vice President and Co-founder of SRI. "We work with clients throughout the country in the telecommunications and broadband industries. The racks that house our client's investments and the company that provides them are just as important as the equipment itself. We chose Electrorack because their approach to business mirrors our philosophy when it comes to putting the customer first."
Since its inception in 1998, SRI has placed its commitment to customer service as its number one priority. As a result, the company has become one of the largest integration companies in the United States. "SRI has the ability to work with any number of companies," said Darryl Berman, Regional Sales Manager for Electrorack. "They saw the value of our customer-centric focus and combined with our Barracuda line of enclosures built for the telecommunications and broadcast industries, have realized a great benefit to their clients."
Electrorack's engineering expertise and support is enhanced by the use of online collaboration tools, allowing both the integrator and the client to review enclosure products prior to actual production. This process reduces costs, speeds production, and gives SRI complete flexibility when integrating systems across a wide variety of environments.
"The racks come off the truck exactly how we need them," added Charles. "This saves us about an hour per rack of installation time. Multiply that by the number of racks we've installed, and we're talking thousands of man-hours in reduced costs."
Another factor in SRI's decision to work with Electrorack was found in its hands-on approach to working with clients to understand their needs and provide solutions that meet their requirements. Charles commented, "I can pick up the phone, at any time, and get answers. As a systems integrator, having to coordinate installations among numerous companies, that is a critical element of our ability to provide a seamless integration process to our clients. And, taking that a step further, I know they'll deploy their engineers to the site on a moment's notice. We never hesitate to call the team in from Electrorack to close a deal."
About System Resources Telecom, Inc. (SRI)
SRI is a national full service integration company that provides engineering installation and project management to the telecommunications and broadband industries. With a customer base of industry heavyweights that includes AT&T, Cisco, Cox, Level 3, Qwest, Sprint, and Time Warner Cable, SRI is building and upgrading some of the most advanced communication networks in the nation. Since 1998, SRI has served our client base by completing large-scale projects in 38 states with an in-house staff of over 140 integration professionals. Visit SRI at http://www.sritelecom.net.
About Electrorack Enclosure Products
Electrorack designs, manufactures, and delivers ready-to-install electronic enclosures for virtually every industry. The designs incorporate cabling, power, and cooling considerations, and our scalable, custom solutions result in significant time and cost savings for our clients. And because we enjoy true ownership over every process - from initial design to final deployment - our quality and customer service are unparalleled in the industry. Visit Electrorack at http://www.electrorack.com.