Our vision, values and processes will remain the same for our clients who have supported us for close to 90 years in the Canadian market
Toronto and Montreal, Canada (PRWEB) July 2, 2008
Canadian Bonded Credit Limited (CBCL) announced today that it is changing its name to iQor Canada Ltd. to reflect the new global identity of its parent company, iQor, one of the world's largest call center services companies.
iQor today also announced that it has moved its Toronto Center of Excellence to a state-of-the-art 28,000-sq. ft. facility located at 255 Consumers Road. This new and larger Center will give iQor the opportunity to expand as its Canadian operations continue to grow. iQor now has 1,700 Canadian employees, a 317% increase since 2000, with Centers of Excellence also located in Cambridge and Montreal.
"In June 2007 we announced our global name change to iQor so that we can begin building a global identity in the marketplace to match our growing global footprint," said Jim Shaw, SVP of Operations, iQor Canada. "With this official name change in Canada, we are one step closer to completing our enterprise-wide brand integration to promote a common set of values and processes within our company across the world."
"I am proud to bring this new name and brand into the Canadian marketplace," said Vikas Kapoor, president and CEO, iQor. "Our vision, values and processes will remain the same for our clients who have supported us for close to 90 years in the Canadian market," said Kapoor. "We will continue to deliver the excellent service - based on our #1 Performance and Zero-Defect Compliance vision - that our clients have come to expect from us. The new brand simply gives us an external consistency so that our clients know who they are dealing with around the world."
As the oldest and largest collections company in Canada, iQor Canada, Ltd. provides recovery, retention, customer service, trace, legal, helpdesk and billing inquiries for its clients.
iQor (http://www.iqor.com) provides call center services to some of the best-known companies in the world from 20 Centers of Excellence in five countries and four continents. iQor's 8,000 employees work with state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce. It serves clients in a range of industries including financial services, telecommunications and government. Its services include customer care, customer retention and revenue recovery.