LodgeNet joins a growing list of forward-thinking companies that are gaining real-time visibility and control of their field operations from utilizing Agentek's fully-connected mobile technology
Atlanta, GA (PRWEB) July 8, 2008
Agentek, Inc., a leading mobile field service software solutions provider, announced today that LodgeNet Interactive Corporation, the leading provider of media and connectivity solutions designed to meet the unique needs of hospitality, selected Agentek's real-time mobile field force automation solution, to streamline and automate the processes associated with providing repair and maintenance services to the 10,000 hotel properties the company serves.
By providing real-time visibility across the entire service supply chain, Agentek's mobile field service software solutions are enabling the fully-connected field force and uniting the enterprise -- improving productivity and efficiency, reducing service related fuel, parts, and vehicle costs, and improving customer loyalty and retention.
Agentek will streamline and automate the capture and transmission of data in real-time, providing LodgeNet with an enterprise-wide, wireless communication and mobile workforce management system that automates critical field services processes -- resulting in service delivery efficiencies and improved customer service.
"We chose Agentek, because they provide the most complete and versatile mobile application and infrastructure in the marketplace today," said Steve Pofahl, senior vice president of Technical Operations. "Customer service excellence has been a cornerstone of LodgeNet's value proposition, and Agentek will help provide a consistent approach to how we communicate with our front line teams to ensure continual delivery of world-class service."
"LodgeNet joins a growing list of forward-thinking companies that are gaining real-time visibility and control of their field operations from utilizing Agentek's fully-connected mobile technology," said Jeff Jarvis, president and CEO, Agentek. "We are dedicated to delivering innovative and reliable mobility solutions that improve the customer experience, improve operations, efficiently manage margins and enhance the brand."
Agentek is a leading provider of mobile field service software solutions that enable businesses to achieve a predictable, reliable and repeatable customer experience from commitment to service fulfillment in real-time. From pre-packaged and configured applications to backend enterprise integration, Agentek delivers end-to-end mobile software solutions that empower the field and unite the enterprise in field service, route accounting, direct store delivery and logistics automation. Find out how leading companies are leveraging Agentek's fully-connected mobile technology to develop new service revenues, cultivate customer loyalty and gain competitive advantage. http://www.agentek.com.
About LodgeNet Interactive:
LodgeNet Interactive Corporation is the leading provider of media and connectivity solutions designed to meet the unique needs of hospitality, healthcare and other guest-based businesses. LodgeNet Interactive serves more than 1.9 million hotel rooms representing 10,000 hotel properties worldwide in addition to healthcare facilities throughout the United States. The company's services include: Interactive Television Solutions, Broadband Internet Solutions, Content Solutions, Professional Solutions and Advertising Media Solutions. LodgeNet Interactive Corporation owns and operates businesses under the industry leading brands: LodgeNet, LodgeNetRX, and The Hotel Networks. LodgeNet Interactive is listed on NASDAQ and trades under the symbol LNET. For more information, please visit http://www.lodgenet.com. LodgeNet is a registered trademark of LodgeNet Interactive Corporation. Other trademarks are the property of their respective owners.