InfoTech: AsiaPac Led 2007 Global Messaging Mailbox Growth, Sales

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The 2007 global voice mail/unified messaging mailbox market grew 6.5 percent year over year, led by the Asia Pacific region.

According to the latest Telecom Intelligence Group "InfoTrack for Converged Applications" (ICA) report on messaging, the 2007 global voice mail/unified messaging mailbox market grew 6.5 percent year over year, led by the Asia Pacific region.

The newly released "Full Year 2007 Global Messaging Report," written by InfoTech, a division of the Telecom Intelligence Group, bolsters InfoTech's previous forecasts, saying North American growth decreased 14 percent while AsiaPac showed the strongest growth. Following closely behind is EMEA, with Caribbean Latin America coming in at a distant third.

Global manufacturer revenues increased 18 percent, mainly due to an accelerated shift toward unified messaging (UM). Sales of UM mailboxes increased across all regions, resulting in a global "take rate" increase of 10 percentage points. InfoTech's annual global forecast shows messaging mailbox shipments reaching more than 30 million annually by 2012, with UM mailboxes comprising 65 percent of the total and global messaging revenue growing at a CAGR of 8.4 percent. Avaya continued to lead all equipment makers globally in both shipments and revenues. Nortel ranked Number Two in shipments, and Cisco was second in revenues.

"The results showed that this market does not move in a steady upward fashion and certainly not by region," comments report author Ken Dolsky. "Promotions, end-of-life announcements, new bundled offers and regional growth hot spots make this a dynamic market, affecting not only growth but manufacturers' rankings."

The "Full Year 2007 Global Messaging Report" also details why:

  • Voice mail is becoming a commodity
  • Unified messaging is reducing port usage and driving costs down for messaging manufacturers
  • Messaging-system counts and ports are becoming less meaningful

To learn more about this report, go to To view its table of contents, go to

For questions regarding this report and ICA research, contact Susan Hobart at 973/602-0127.

About the InfoTrack for Converged Applications (ICA) Program

InfoTrack for Converged Applications (ICA) is a market and competitive-intelligence program focused on evolving telephony-based applications using IP (converged) technologies. The major categories of applications tracked include Messaging, Contact Center, Unified Communications, Mobility and Conferencing/Collaboration. InfoTrack reports include global and regional information on shipments, manufacturer revenues, market share, forecasts and differentiating technologies.
For more information on the ICA program, go to or contact Mike O'Neill, vice president and publisher, at 973/602-0114.

About The Telecom Intelligence Group

The Telecom Intelligence Group, part of Access Intelligence LLC, is the parent of TelecomWeb, which encompasses global market-intelligence InfoTrack reports from InfoTech; daily e-letter TelecomWeb news break; subscriber-supported wireless, broadband and policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, go to


Debra Baker, managing editor, 301/354-1801.

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