Yet many businesses don't even think that it could be down to their phone system - they look for other reasons instead, and miss the cause of the problem altogether. PhoneTreeShortcuts will help ease consumers frustration in dealing with the time consuming and frustrating phone tree menus.
Los Angeles (PRWEB) July 14, 2008
Leading online resource company Click411, Inc is delighted to announce their latest addition to the Click411 family, PhoneTreeShortcuts, which can be found at http://www.phonetreeshortcuts.com or at http://www.click-411.com. PhoneTreeShortcuts allows end users to bypass the interactive voice prompts and commands when calling a business or service center and is the ideal solution to long waiting queues and aborted calls.
Figures show that over 40% of calls to companies are aborted when callers are faced with voice prompted directions. This high number of abandoned calls can have a major impact on a users experience with a company and is one of the reasons behind PhoneTreeShortcuts. "There is incredible frustration on the part of the consumer in dealing with interactive phone menus. If you lost 40% of your business through a poor sales or after-sales service team, you'd be asking questions of that team," says Manly Hyde, CEO of Click411, Inc. "Yet many businesses don't even think that it could be down to their phone system - they look for other reasons instead, and miss the cause of the problem altogether. PhoneTreeShortcuts will help ease consumers frustration in dealing with the time consuming and frustrating phone tree menus."
The database used by Click411.com allows the user to view the phone tree menus for popular companies without having to listen to all of the voice prompts. By offering the details regarding the exact extension a caller requires, the website ends the need to be routed from one department to another. Users can search for a number alphabetically, by category or by a user-defined search.
Using a drop down menu, users can also select categories and sub-categories to enable them to quickly find the number they are after. Click on an Airline tab, for example, and a list of airlines worldwide appears. Select the airline of choice, and the number and description appears, informing users of the choices normally available via telephone. The system is extremely user-friendly and easy to follow and will allow callers to place the right call immediately.
The service also includes a Dial Now option, where the software will work in conjunction with a user's computer - by clicking on the link the service will dial the number and the user can input the exact extension they want. Other features will be added as the service expands and will include more user-defined options.