Virginia Beach, Virginia (PRWEB) July 16, 2008
Vianix has executed an OEM License Agreement with Spescom DataVoice, a subsidiary of the Spescom Group, a provider of integrated business communications solutions that is listed on the Johannesburg Securities Exchange. Spescom DataVoice specializes in the development of voice transaction management solutions for mid-sized and large enterprises.
Spescom DataVoice researches and develops proprietary technology solutions as well as provides best of breed solutions for contact centers, trade floors, emergency services, utilities and government. Its solutions, which include innovative digital voice recording technology and performance management applications, address risk mitigation in the general business sector and workforce optimization in the call centre environment.
Says Kgabo Badimo, CEO of Spescom DataVoice, "A critical success factor for Spescom is our use of proven technologies through strong, reputable vendor partnerships. Vianix' Managed Audio Sound Compression (MASC) technology was a natural choice for Spescom DataVoice, based on the outstanding value it delivers. Integrated at the core of Spescom DataVoice's Nexus and Libra products it enables long term archival of 24x7x365 call recordings, and unparalleled speech analytics performance. This further enhances our vision of delivering integrated business communications platforms to meet the demands of our customers' dynamic business environments."
Spescom DataVoice's Nexus Multimedia Transaction Management Solution is a cost-effective, multimedia recording and management solution for customer contact centers. The product is organized around a secure, unified central service, which provides access to recordings, recorders, as well as a suite of configuration and reporting tools. Operating as middleware between the recording devices, business process applications and the back-office database, Nexus transparently supports storage, management and retrieval of records.
Spescom DataVoice's Libra recording platform represents a new breed of digital communication capturing devices. It provides a cost-effective but fail-safe recording solution for legal purposes, quality assurance and training or productivity measurement in call centres. A recent development on this platform is Libra Mobile, a solution that records mobile conversations and unifies the storage of this information with fixed-line recorded data - a world first.
Vianix' MASC, a variable bit rate speech codec, enhances the functionality of the Nexus and Libra solutions, ensuring that compressed speech recordings are not only as small as possible, but retain high perceptual quality.
Bernard Brafman, Vianix' Vice President of Sales and Marketing observed, "Vianix MASC technology strongly compliments Spescom DataVoice's technology leadership. We are extremely pleased to be a part of their broad industry solutions."
About Spescom DataVoice
Spescom (Pty) Ltd is a JSE listed company operating in the ICT (Information & Communications Technology) sector. This Proudly South African Company was founded in 1977 and has during this 30 year period delivered a number of world-first technologies, as well as innovative products and services to South African and global markets.
Spescom consists of four divisions: Spescom DataFusion; Spescom DataVoice; Spescom Telecommunications and Spescom Media IT. Through these operations the company provides ICT infrastructure that empowers its customers with the ability to enhance their business communications by maximising the value of video, voice and data communications technologies.
The company has a staff complement of 270 with offices located in Johannesburg, Cape Town, Durban and London (UK).
For more information about Spescom visit http://www.spescom.com.
Vianix is a fast paced technology company with corporate headquarters located in Virginia Beach, Virginia. Created in April 2000 by its parent company iMPAQ™ Corporation, one of the region's leading computer network and IT integrators, Vianix has developed MASC® technology (Managed Audio Sound Compression), a speech compression algorithm suite, which provides users with the most memory-efficient and high-quality voice compression available. Through strategic partnerships with domestic and international designers, manufacturers and distributors, Vianix is supplying customers with the most innovative consumer electronic technology available.
Guided by the visionary leadership of Reza Hashampour, President and Chief Executive Officer, Vianix has created a unique and innovative business model. Hashampour has assembled a team of seasoned industry professionals and has established strong strategic partnerships with many industry leaders. It is through this kind of forward thinking that Vianix is able to focus its attention on developing unique, innovative, enterprise, industrial and consumer electronic technology. More information on Vianix is available at http://www.vianix.com.
Vianix® and MASC® are registered trademarks of Vianix, LLC. All other names and trademarks are the property of their respective owners.