LogMeIn Offers Fast, Easy Remote Support Tools for Point-of-Sale and Kiosk Providers

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New LogMeIn program increases uptime while decreasing support costs.

I believe this is absolutely the right solution for anyone responsible for maintaining remote systems

Companies that provide, manage or support Windows-based interactive kiosks and point-of-sale (POS) systems can eliminate the need for most on-site support by taking advantage of LogMeIn's new remote support program for POS and kiosk providers.

The LogMeIn remote support program for POS and kiosk providers includes a discount volume purchasing agreement and the LogMeIn Embedded Device Starter Kit, which combines LogMeIn's award-winning IT Reach with a suite of the company's other tools - LogMeIn Rescue, LogMeIn Backup, LogMeIn Ignition and LogMeIn Network Console. The Starter Kit also includes two hours of training.

By installing LogMeIn on the kiosks and POS computers they ship, solution providers can connect to and manage these remote systems via any Internet-connected computer. Technicians can monitor the device and provide any necessary service and support functions including repairs, software updates, and training. This reduces the time and cost associated with making onsite support calls.

"I believe this is absolutely the right solution for anyone responsible for maintaining remote systems," said Harry Mitchell, Account Manager, Armagh Cashier Register. "Not only can we save on support costs, but our customers are happy because we can respond to and deal with issues in a fraction of the time it would take in person. This is a win-win for everyone."

Availability and Pricing:
The LogMeIn POS and Kiosk program is available immediately. Pricing for the Starter Kit is $1,999 and includes:

  • 25 seats LogMeIn IT Reach
  • Not for resale (NFR) licenses of LogMeIn's award-winning software products for internal use, development and service:

-1 seat LogMeIn Rescue
-5 seats LogMeIn Ignition
-5 seats LogMeIn Network Console
-5 seats LogMeIn Backup

  • Two hours product training

Program participants can then purchase LogMeIn software licenses on a volume discount schedule designed for POS and Kiosk vendors to embed in their solution.

"We already have customers using LogMeIn IT Reach to effectively support distributed POS systems. Now, system designers can include this capability at the outset and factor it in to how they deliver ongoing support and maintenance services to their customers," said Andrew Burton, vice president, Products, LogMeIn, Inc. "This is a natural extension of LogMeIn's base in providing what we believe to be one of best remote support services on the market."

About LogMeIn IT Reach:
LogMeIn IT Reach provides sophisticated remote access, support, management, and reporting tools to any size enterprise. It can easily be deployed to a few or few hundred computers in minutes or hours, with minimal end-user interaction. Through its web-based interface, it easily 'snaps' into existing networks and infrastructures, without conflicting with existing applications.

About LogMeIn Rescue:
As a web-based remote helpdesk support tool, LogMeIn Rescue allows a technician to connect to a remote PC in seconds, without pre-installing software. It is designed for ease-of-use, multi-tasking, and simplified administration, and scales to meet the needs of both large and small IT support organizations. The Customer Applet is a small executable that is downloaded onto the remote customer PC being supported. It is the interface for the remote PC user to chat with the support technician and it allows the technician to remote control their desktop.

About LogMeIn Ignition:
LogMeIn Ignition is a simple, secure application that greatly simplifies and accelerates the remote access process. It is completely self-contained--eliminating the need for any browser plug-ins, Java or .Net installations--and downloads and installs in seconds. Ignition works with LogMeIn Free, Pro and IT Reach and runs directly from any USB or U3 storage device - plug it into a computer and instantly connect to remote computers without installation or configuration. Ignition can also be installed on any computer desktop as an alternative to browser-based access.

About LogMeIn Backup:
LogMeIn Backup is a computer-to-computer backup storage program that allows IT administrators to quickly and easily protect their customers' data, such as financial records; critical files; email; contacts and calendar items. All Backup Sets are sent via 256-bit SSL, and optionally stored in a password-protected, encrypted state on the Storage PC, ensuring that only the user who stores the data can access it.

About LogMeIn Network Console:
The Network Console is a companion tool to LogMeIn IT Reach, enabling system administrators to more easily control, access and monitor the computers they support. The Network Console is client software that runs on the administrator's PC and is particularly useful if you manage a large number of systems.

About LogMeIn, Inc.
LogMeIn is a leading provider of on-demand, remote-connectivity solutions to small and medium businesses, IT service providers and consumers. LogMeIn's products are deployed on-demand and are accessible through a Web browser. The LogMeIn family includes LogMeIn Free®, LogMeIn Pro®, LogMeIn Ignition™, LogMeIn Rescue®, LogMeIn IT Reach®, LogMeIn Backup™, Remotely Anywhere®, LogMeIn Hamachi™ and LogMeIn Scout™. LogMeIn is based in Woburn, MA with European centers in Budapest, Hungary and Amsterdam, Netherlands.


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Joseph Eckert
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