Delivering Breakthrough Results in Self Service

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Chief KM Strategist at eVergance to Speak on the Role of Collective Intelligence in Online Support

Baynote, Inc., the leader in recommendations and social search, is hosting the following webinar:

Who: John Chmaj, chief knowledge management strategist at eVergance. John has worked for over 19 years in the field of knowledge management for support & service. He has had KM-focused roles in many organizations including Microsoft, Lotus, KNOVA, Primus, and the Consortium for Service Innovation (CSI). He has been acknowledged as an Industry Innovator by CSI and has published many papers and articles.

When: Tuesday, July 22, 12:00pm pacific, 3:00 eastern; 45 minutes in length.

What: Self-service has become a critical component of the support & service environment for most organizations. Successful self-service drives customer satisfaction, cost efficiencies and company differentiation. Yet few organizations have truly "cracked the code" of delivering full-scale, optimized and robust self-service capability in an efficient and self-optimizing way. The answer lies in the ability to apply targeted technology, effective customer-focused knowledge management practices and meaningful measures to guide and focus activity.

How: register at

About eVergance
eVergance delivers proven strategic consulting, systems integration and managed services to enable the world's best customer experiences. With deep expertise spanning multi-channel call centers, self-service, Web 2.0 and knowledge management, eVergance offers a practical, balanced approach that delivers exceptional results. Founded in 2002, eVergance is an independent subsidiary of KANA Software, partners with several of the top collaboration, search and hosting providers, and has helped over 100 clients reach their customer service and support goals. For more information, please visit

About Baynote
Launched in 2006, Baynote delivers on-demand recommendation technology and social search for websites. By automatically displaying the best content and products, the Baynote Collective Intelligence Platform increases online revenue, leads and impressions. Baynote delivers millions of recommendations each day for more than 100 eCommerce, media and enterprise customers, including Motorola, NASA, The Knot and US Appliance. For more information, please visit

Baynote™ and UseRank™ are registered trademarks of Baynote, Inc. All other trademarks are properties of their respective owners.


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