Eastern Mountain Sports® Finds On-demand Expertise in its Managed Services Partner, InteQ®

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66-store retail chain realized a 67 percent reduction in downtime and increased IT expertise without adding to headcount.

Managed services help the IT organization meet our service level commitments to the business, while InteQ's specialists assist us on technology evaluations and other IT projects

Eastern Mountain Sports®, a leading national outdoor retailer, recognized a 67 percent reduction in downtime across its entire IT infrastructure supporting 66 retail stores, http://www.ems.com and corporate headquarters as a result of selectively outsourcing IT monitoring and management to InteQ® Corporation. In addition, Eastern Mountain Sports discovered the benefits of leveraging technology specialists from InteQ to assist in tackling a range of retail IT projects.

"Managed services help the IT organization meet our service level commitments to the business, while InteQ's specialists assist us on technology evaluations and other IT projects," said Jeffrey Neville, CIO, Eastern Mountain Sports. "We think of InteQ as a natural extension of our IT organization so much that InteQ is on my org chart."

Eastern Mountain Sports deployed InteQ managed services in 2006 to automate the repetitive tasks of 7/24 infrastructure monitoring, management, problem resolution and reporting. Today, downtime is at an all-time low and critical events per network device have plummeted 58 percent. The stabilization and automation provided by managed services freed up Eastern Mountain Sports' IT staff significantly, enabling them to focus on higher-value transformation initiatives to drive business.

In addition, Eastern Mountain Sports leverages a wealth of technical and process expertise in its managed services provider. "We are on hand to support Eastern Mountain Sports as they embark on new initiatives, while we keep their IT infrastructure performing to the stringent service levels demanded in a quality retail environment," said Santhana Krishnan, CEO of InteQ Corporation.

Managed Services in the Retail Environment

InteQ managed services help retail organizations reduce the cost of managing IT infrastructure by automating monitoring and problem resolution, and by bringing centralized management to highly distributed environments. InteQ managed services provide the automation and reporting retailers need to control cost per store and improve the customer experience both at retail and online.

With managed services, retail IT organizations gain 7/24 IT management while maintaining the ability to staff from 8:00 a.m. to 5:00 p.m. InteQ managed services are built on the IT Infrastructure Library (ITIL), bringing the benefits of this industry-leading best practice to retailers with no further investment required. ITIL is widely recognized as a driver of IT compliance that facilitates meeting a range of governance and compliance objectives.

About Eastern Mountain Sports
Founded in 1967 by two New England rock climbers and based in Peterborough, N.H., Eastern Mountain Sports is one of the nation's leading outfitters of outdoor gear, clothing, footwear and accessories with 66 retail stores in 12 states. Eastern Mountain Sports designs and sells products for outdoor adventurers who participate in a variety of sports, such as mountaineering, backpacking, camping, hiking, adventure racing, climbing, kayaking, mountain biking and snow sports. Eastern Mountain Sports product and technology is tested by its product development and quality assurance teams in conjunction with the Eastern Mountain Sports Climbing, Kayaking and Ski Schools. More information is available at http://www.ems.com.

About InteQ
InteQ Corporation is a leading IT service management company that helps businesses worldwide reduce the cost of IT operations, improve service levels and manage IT compliance. InteQ's innovative approach combines ITIL on-demand solutions, remote infrastructure management and award-winning ITIL training and consulting services. Founded in 1995, InteQ manages customer infrastructure in over 90 countries through its global service delivery model with operations in the U.S. and India. For more information, visit http://www.inteqnet.com or contact 888.4IT.MGMT.

InteQ Corporation, InteQ and the InteQ logo are registered trademarks of InteQ Corporation. All other product and company names mentioned are used for identification purposes only and may be property of their respective owners.

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Karin Pespisa, APR
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