cPanel Enhances Staff Availability

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cPanel has extended customer service hours and added new staff to better serve customers.

As we continue our efforts to provide a high quality of service, software and support, we feel this change will make it easier for us to deliver

cPanel is proud to announce that as of Monday July 21, 2008, customer service hours will be extended to 7 a.m.- 7 p.m. EST. Customer service representatives will be standing by during those hours to answer questions about accounts and help tackle any issues that customers may experience.

"As we continue our efforts to provide a high quality of service, software and support, we feel this change will make it easier for us to deliver," said David Koston, VP of Operations at cPanel. cPanel technical analysts are already standing by 24 hours a day, seven days a week, 365 days a year to help with installations, troubleshoot issues and ensure customers have a smooth experience with the software software.

cPanel has also hired more staff in the past several weeks to further improve their software and ultimately help their customers to have profitable hosting operations. cPanel has added an additional customer service representative to help field calls from our customers. Also added are two new technical writers to work on updating and streamlining documentation. Another technical support representative has been brought on staff to help customers overcome any technical issues they may face. On the cPanel Server Suite side of things two new Windows C++ developers have been brought in. Also, in an effort to maintain a high level of efficiency and functionality in our software cPanel has added another staff member to their quality assurance team. Quality assurance works on finding deficiencies in the software and bringing them to the attention of the development team for resolution.

"As cPanel continues to grow we will continue to add new staff to ensure the smooth operation of our business and software. The ultimate goal is, as always, to provide our customers with the right products at the right time so their businesses can grow," said Eric Gregory, cPanel's resident "Swiss Army Knife."

About cPanel:
cPanel is a leading Web Hosting Control Panel Software provider supplying hosting automation tools to numerous data centers and customers all around the world. cPanel offers web hosting software that automates the intricate workings of web hosting servers. cPanel products are used on tens of thousands of servers worldwide to equip server administrators with the tools they need to provide top notch hosting to their customers. Since our beginnings in 1997, cPanel has been setting the standard for web hosting automation.

With offices in Houston, Texas as well as White Haven, Pennsylvania our staff is always available to assist you. We pride ourselves on responsiveness to the webhosting community. Our developers and technical representatives are always interested in hearing your comments and concerns and acting on them. Our goal is very simple, we want to create the best software available so that you can provide the best hosting experience possible for your customers.

cPanel has hardware facilities in Pennsylvania and Texas to ensure operations are always running smoothly. Servers in New York, California and many other locations keep software updates available and systems functioning full speed. With multiple connections at most locations and redundancy on the forefront of our design strategy, you can be sure that our operations will be running smoothly.

Our internal testing and communication with industry professionals allows us to stay on top of the hosting industry. With years of experience, cPanel is a name that the entire industry can trust to bring quality software solutions at affordable prices.


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Eric Gregory
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