Beaverton, Ore. (PRWEB) July 23, 2008
Metro One Telecommunications (Nasdaq: INFO) has appointed long-time contact services veteran Colin Taylor to the position of Vice President, Contact Services. He will be responsible for building high-quality outsourced customer sales and service for companies and municipalities across North America.
"With Colin Taylor's expertise, we will be expanding our `boutique-style` contact services that harness both Metro One's 21 years of experience and its significant expertise in call center operations," said James Hensel, CEO of Metro One Telecommunications.
Hensel said Taylor and his team will concentrate energies initially in the telecommunications, entertainment, financial services, retail and high technology vertical segments.
"There is a growing recognition among companies, non-profits and agencies that a competitive advantage exists through outsource partners with high-tech infrastructure and high-touch staff and management," said Taylor. "I believe the newly revitalized Metro One is well positioned to help these organizations with a highly personalized, highly customized approach. Many organizations have discovered the limitations of off-shore partners and are poised to re-engage domestic solutions like those Metro One offers."
Taylor has 32 years of experience in contact services, including directing the Toronto-based Taylor Reach Group, Inc. since 2003 where he helped redesign and improve performance of contact centers for organizations including Mercedes-Benz, Rodale, Kohls, TD Waterhouse, and Habitat for Humanity. He was President and CEO of the Toronto-based outsource firm Watts Communications from 1994-2003.
Considered one of the foremost authorities on contact centers, customer relationship management and direct marketing, Taylor has authored more than 1,000 articles surrounding contact center best practices.
About Metro One Telecommunications
Based in the Portland, Ore., suburb of Beaverton, Metro One is an information services provider, offering inbound and outbound contact services, data and analytics, and related services. In the past two years, the company has processed more than 300 million data transactions.