Waterloo, Ontario (PRWEB) July 23, 2008
CCEOC Inc. today announced that Crawford and Company (Canada) Incorporated CLAIMSALERT® contact centre has achieved the prestigious Contact Center Employer of Choice® designation.
The Contact Center Employer of Choice® certification award is the industry standard for recognizing and branding people-centric contact centers. Through a proprietary assessment, a contact center can quickly determine if they meet qualification standards. Once the designation is achieved, the contact center is listed in the official CCEOC corporate web site http://www.ccemployerofchoice.com, receives a prestigious framed certificate and is promoted through various media channels. They are also entitled to use the CCEOC insignia for promotion purposes.
This is that second time Crawford has participated in the Contact Center Employer of Choice® (CCEOC) program. Crawford has seen tremendous value in the designation by helping position the organization to enhance public perception, develop exceptional work environments, attract, retain and engage high performing, culturally aligned employees, and have positive impacts on employee/customer satisfaction.
"Crawford walks the walk when it comes to focusing on their employees," said Jeff Doran, President of CCEOC Inc. "Over the last 12 months they have gone through significant growth, including a move to a new call center. This terrific facility shows management's continued support for staff and customers.
Crawford's CLAIMSALERT® team is a young, energetic and dedicated group of employees. High scores in the areas of Environment & Facilities and Customer Satisfaction helped them maintain their CCEOC status. They are a preferred employer and one of the leading contact center organizations in the country. Comments from the CCEOC program survey say it all: "I really love working here", "I would HIGHLY recommend it to friends and family", "great place to work", "great working environment", "I am very proud to work at Crawford".
Dave Nice, Assistant Vice-President, CLAIMSALERT® said, "We're very proud to have been re-certified. During this past year, our organization has experienced tremendous growth and changes, so this is a true testimonial to the hard work and dedication of our team at the contact centre. Participation in the Contact Center Employer of Choice® Certification Program has allowed us to focus on key areas for improvement that will have a sustained impact on our culture, employee morale and performance".
Crawford & Company (Canada) Incorporated
Crawford's CLAIMSALERT® contact centre is located in Waterloo, Ontario. There are approximately 80 call center, support and administration representatives handling well over 300,000 calls per year. Channels of communication include: phone, web, chat, email and fax. Typical calls include: claims intake, claims-related questions, ethics and compliance inquiries, healthcare claims, emergency dispatch, surveys, class action administration, reservations, and technical support.
Crawford & Company (Canada) Inc. is a wholly owned subsidiary of Crawford & Company (http://www.crawfordandcompany.com). Based in Atlanta, Georgia, Crawford & Company is the world's largest independent provider of claims management solutions to insurance companies, and self-insured entities, with a global network of more than 700 offices in 63 countries. Major service lines include property and casualty claims management, integrated claims and medical management for workers' compensation, legal settlement administration, including class action and warranty inspections, and risk management information services. The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.
CCEOC Inc. is an experienced team of contact center experts, academics and research analysts who oversee Contact Center Employer of Choice® Certification and Development program. CCEOC experts work with regional, national and international contact centers to assess, develop and advance their CCEOC status. CCEOC Inc. also consults with corporate clients, providing innovative programs to help build high-morale, high performance cultures. For more information on the Contact Center Employer of Choice® certification program or to find out more about CCEOC Inc's education and development services, please email info @ ccemployerofchoice.com or call 416 886-7007.