We have built an enormous customer base that is comfortable ordering products online. We believe that with this new and unique policy, we will be able to assure potential new buyers who may not be used to ordering online that they can do business with us without any worries
Vancouver, BC (PRWEB) July 28, 2008
BuildDirect has announced a new customer returns policy that will help change the way customers think about buying online. For all new purchases, customers who have bought by the pallet or the truckload will be able to return products within 30 days, for any reason at all. What makes this return policy unique is that returns will be 100% free of charge. Unlike competitors, BuildDirect has announced they will not charge customers to cover the costs of return shipping and will not charge any re-stocking fees.
"We have built an enormous customer base that is comfortable ordering products online. We believe that with this new and unique policy, we will be able to assure potential new buyers who may not be used to ordering online that they can do business with us without any worries", said Jeff Booth, president and CEO of BuildDirect.
The returns policy is just part of the way BuildDirect gives customers the assurance to deal with an online entity. Customers can also order samples of any of BuildDirect's products before buying, and thanks to another industry first, customers can read unedited product reviews from past buyers on BuildDirect.com.
"It's policies like this that have really set us apart", said Booth. "We know we offer some of the best quality wood flooring, tile, and other building products in the world at a price that can't be beat, and that's why we are able to offer a guarantee that goes far beyond the industry standard."
The new 30 day money back guarantee applies to all products shipped in North America, except custom orders and special orders. For overseas container-load shipments, customers will also be able to cancel their order and receive a full refund, up until they approve the inspection report. Additional information on the Money Back Guarantee can be found at http://www.builddirect.com.
BuildDirect is the world's leading online manufacturer/wholesaler of building materials. Since its start in 1999, the company has established a reputation for offering quality building supplies at the lowest pricing possible. BuildDirect currently operates in 60 countries on six continents. BuildDirect has developed the single most cost effective distribution channel in the building products industry for products such as flooring, roofing, decking, siding and countertops.
BuildDirect is based in Vancouver, Canada with distribution sites all over the United States, and is a member of the Canadian Green Building Council and the US Green Building Council. For more information about BuildDirect please visit the website at http://www.builddirect.com.
BuildDirect: Costs Less. Same Quality. End of Story.
# # #