Winters Company Receives Local Torch Award for Excellence from Better Business Bureau

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Innovative Training Approach, Employment Practices & Customer Retention Net Accolades for Plumbing & Home Service Company

The goal of Winters Company is to become the world's greatest residential plumbing and heating company by exceeding people's expectations and demonstrating unsurpassed professionalism and skill at all times

Winters Company (http://www.wintersplumbing.com), a premier home services organization in Massachusetts specializing in plumbing, heating and kitchen and bath remodeling, has been honored with the 2008 Local Torch Award for Excellence from the Better Business Bureau in Eastern Massachusetts, Maine, Rhode Island and Vermont. Among other reasons for receiving the award, the company stands out for its high service standards achieved through continuous employee training and, in particular, because it has its own private, state-of-the-art training facility that simulates real life plumbing and heating maintenance challenges. This is the first time that Winters Company has received this particular honor.

The results of this eighth annual award program, which recognized only one company in each of four size categories, were revealed in an announcement by the Better Business Bureau on July 2nd, available online at http://boston.bbb.org. A panel of judges selected Winters Company and three other businesses based on a number of criteria including their high standards of excellence towards customers, employees, suppliers, shareholders, and the communities in which they do business, as well as their reputation of ethical practices in the marketplace, according to the statement by the Better Business Bureau.

"The goal of Winters Company is to become the world's greatest residential plumbing and heating company by exceeding people's expectations and demonstrating unsurpassed professionalism and skill at all times," said Winters Company president and CEO Tim Flynn. "We're working toward that goal by upholding a very rigorous employee training program for both technical ability and customer service skills for our employees. We try to reward their success on a daily basis, and I sincerely thank and congratulate them on achieving this great honor."

Winters Company states that its technical and service training programs, employee development and customer support functions are geared toward building and maintaining strong customer loyalty, resulting in 80% of its business being generated through referrals and repeat customers.

About Winters Company
Winters Company is a premier home services organization based in Cambridge, Massachusetts that specializes in plumbing, heating, ventilation and air conditioning (HVAC), and kitchen and bath remodeling projects and offers 24 hour emergency service to customers in Eastern Massachusetts. With its own private, state-of-the-art training facility that simulates real life plumbing and heating maintenance challenges, Winters Company dispatches highly trained service technicians to customers' homes from facilities in Cambridge and Natick. Under current ownership since 1994, Winters Company was honored with the Angie's List Super Service Award in 2004, 2004, 2006 and 2007 and the Better Business Bureau Local Torch Award for Excellence in 2008. For more information, please call (617) 484-2121 or visit the company online at http://www.wintersplumbing.com.

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