Oilco Services Installs Soffront CRM to Provide Better Customer Service

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Customer Portal Allows Customers to Quickly and Easily View their Issues, Status, and Reports

Our operations are faster and more streamlined, data handling and storing is more systematic, job allocation and monitoring is easier, and the management of information systems is more authentic.

Soffront Software Inc. (http://www.soffront.com), the leader in mid-market CRM software, announced today that Oilco Services (India) Ltd. (http://www.oilco-services.com) is using Soffront CRM to improve customer service. Oilco supplies, installs, commissions and maintains equipment for retail petroleum stations in India.

Oilco Services deployed Soffront Customer Service, Defect Tracking, and Customer Portal in April 2008 to help its service division better monitor problem resolution and provide a simple way for its customers to check on the status of issues. The software improves customer satisfaction through an easy to use, online customer portal, allowing customers to enter issues and monitor their resolution through a secure, web-based portal.

Oilco Services chose Soffront after reviewing several other solutions. "Soffront offered us a robust solution that we could easily customize to meet our unique requirements," said Sunil Kumar Bose, Executive Director for Quality and HR at Oilco Services.

According to Bose, Soffront's application allows them to better maintain all aspects of customer service, particularly problem resolution and service level agreements (SLA). "Soffront CRM allows us to easily schedule preventative maintenance, monitor SLAs, track customer issues and resolution status, and analyze technical performance and productivity," explained Bose. "From a customer standpoint, the software improves customer satisfaction by providing transparency and confidence in our service."

Bose stated that after installing Soffront's solution, "Our operations are faster and more streamlined, data handling and storing is more systematic, job allocation and monitoring is easier, and the management of information systems is more authentic." Bose explained that using Soffront, their organization is increasing customer satisfaction through fewer SLA failures, better technical performance, and increased productivity of service personnel and online facilities.

About Soffront
A CRM pioneer since 1992, Soffront Software Inc. spans the enterprise with integrated CRM: sales, marketing, customer service, knowledge base, employee help desk, project management, order processing, defect tracking and more. With on-demand, on-site, or host-to-purchase options, floating or named seats, Soffront is the perfect choice for mid-size companies. Soffront's installed base includes Fortune 500 companies, small-to-mid-sized businesses, federal, state, and local governments. Soffront is privately held, debt-free, and profitable.

Media Contact:                        
Alison Golan, 904-230-0349    
Alison @ Soffront.com

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