It has been impressive to see them transition to the new infrastructure so seamlessly and with no loss of service at all.
McLean, Va. (PRWEB) July 30, 2008
Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, announced today completion of its state-of-the-art data center. Created in partnership with Equinix, a leading provider of network-neutral data center and interconnection services, the new data facility offers enterprise-level performance and handling for all Angel.com customers. As of today, 100% of Angel.com's customer call volume and data traffic has been migrated successfully to this new facility.
"Reliability, speed and security are essential to any organization conducting business via the phone," said Michael Zirngibl, President and CEO of Angel.com. "As our customers grow, Angel.com has continued to grow with them by constantly pushing the technology threshold that helps them communicate faster and more effectively."
By partnering with Equinix, Angel.com has created a data center that offers virtually limitless traffic capacity and enhanced uptime combined with several next-generation features. Angel.com customers will enjoy 24/7 monitoring to ensure connectivity regardless of volume peaks, with more than 700 performance checks conducted each minute. The new system also offers increased flexibility and integration options, allowing organizations a wider range of telco partners and ensuring seamless implementation of new features and expanded services.
"The new Equinix data facility makes it even easier for our customers to create and deploy world-class IVR and virtual call center applications," said Ashish Soni, VP of Technology for Angel.com. "And they now have more freedom than ever to do things such as adding new applications, rerouting calls or changing entire menus without interrupting service."
Equinix was chosen by Angel.com because of their cutting edge technology, as well as reputation for dependability. The Equinix Internet Business Exchange™ (IBX®) centers provide network diversity and unrivaled reliability, while serving as essential core hubs for Internet operations world-wide. Equinix IBX centers make available the most secure, redundant and flexible Internet infrastructure solutions in the industry. IBX centers have 100% uptime, which allows their customers to install, organize and deploy their operations for unparalleled performance and reliability.
Angel.com customer Parature is highly impressed with their level of service since migrating all of their call and data traffic to the new data facility.
"We have always been impressed with Angel.com's products and technology," said Ben Martin, VP of Customer Care, Parature. "As a software-as-a-service organization ourselves, we understand how critical a state-of-the-art data center is to our business. The fact that Angel.com was able to perform such a complex task without customer impact is a testament to the value they place on offering only the best tools to help us grow our business."
Linden Lab, developers of the virtual world SecondLife, have also been pleased with the seamless transition and possibilities of Angel.com's new data center.
"Angel is a key technology for us and their work to implement a new, state-of-the-art datacenter can only benefit the work that we do," said Jack Linden, Director of Customer Relations. "It has been impressive to see them transition to the new infrastructure so seamlessly and with no loss of service at all."
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,600 customers turn to Angel.com's proprietary Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high-quality communications with affordable pay-as-you-go pricing. To learn more about Angel.com, visit http://www.angel.com.
Equinix is the leading global provider of network-neutral data center and interconnection services, offering premium colocation, traffic exchange and outsourced IT infrastructure solutions. Global enterprises, content companies, systems integrators and network service providers look to Equinix Internet Business Exchange™ (IBX®) centers for world-class reliability and network diversity. Equinix IBX centers serve as critical, core hubs for IP networks and Internet operations worldwide. With IBX centers located in 18 strategic markets across North America, Europe and Asia-Pacific, Equinix enables customers to reliably operate their mission-critical infrastructures on a global basis. More information can be found at http://www.equinix.com.