PacketTrap Survey Reports More than Half IT Managers Unhappy with Network Management System

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Survey results show most would consider "alternative" vendor.

When one of our customers told us he had just recently purchased a very expensive network management solution and subsequently shelved it because it was too complicated, we decided to survey other IT managers to see how often this happens

PacketTrap Networks, a leading provider of network troubleshooting, monitoring and remediation software solutions, today announced results of a survey that found more than 50 percent of IT decision-makers who have a network management system are unhappy with their product. These businesses would consider buying network management from an "alternative" vendor; an organization other than the market share leaders, HP, IBM - Tivoli, SolarWinds and CA.

"When one of our customers told us he had just recently purchased a very expensive network management solution and subsequently shelved it because it was too complicated, we decided to survey other IT managers to see how often this happens," said Steve Goodman, CEO of PacketTrap Networks. "The results from our survey are astounding and motivate us to continue to develop network troubleshooting, monitoring and remediation solutions that are simple to use, affordable and yet completely comprehensive."

The PacketTrap survey polled more than 5600 IT decision-makers at businesses with 250-5,000 employees. The survey found that 54 percent of total respondents indicated they did not have a network management system at all. Of these respondents, most used a combination of open source, free tools and individual tools acquired from smaller vendors. Sixty-five percent were in the market for a network management solution due to the increasing complexity of their networks driven by VoIP, SaaS, virtualization, and other emerging technologies.

Of the respondents that had a network management system, 64 percent would consider technologies from an alternative network management vendor in the future. The top reasons driving organizations to consider moving to an alternative provider included feature set (52 percent), service and support (53 percent) and price (37 percent).

Survey respondents indicated that alternative vendors offer comprehensive solutions that are less complex, scalable and provide more visibility. These vendors typically provide greater price-performance value for the functionality offered, making it easier for customers to squeeze more out of their budgets.

The online survey consisted of 10 multiple choice questions. Respondents consisted primarily of IT administrators, network engineers and system administrators at companies with less than 5,000 employees. The survey spanned multiple verticals, including technology, healthcare, government and education.

About PacketTrap Networks:
PacketTrap is favored among the IT community for the simplicity and affordability of its network troubleshooting, monitoring and diagnostic solutions. PacketTrap's flagship solution, the pt360, provides IT professionals with a 360 degree view of their network and lets them discover, monitor, and manage their IT infrastructure from a single screen. The suite includes Cisco configuration tools, a TFTP server, WMI, SNMP, and Port Scans, and gadgets to monitor all types of operating systems and servers. PacketTrap is committed to providing affordable, simple to use and robust alternatives to existing network products. Visit the Company's website at http://www.PacketTrap.com and its blog at http://www.PacketTrap.com/blog.

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