Sydney, NSW, Australia (PRWEB) August 1, 2008
Australia's Best Magazine includes Schindler Lifts in an exclusive editorial feature. The latest issue of Australia's Best is released in July 2008 and the Schindler Lifts editorial is an important part of the magazine.
Schindler's products can be found in many well-known buildings throughout Australia, including premium commercial office buildings, major airports, national shopping centres chains, exclusive residential apartments and specialty buildings. With innovative urban mobility solutions and a highly motivated, responsive national workforce; Schindler keeps people moving.
The company was founded in Switzerland in 1874 and has been operative in Australia since 1981. They are currently the number one in escalator installations and number two in elevator installations across the world. They employ 45,000 employees globally as well as 650 employees in Australia where their head office is located in Botany, Sydney. They have operations in most capital cities and in select regional areas and offer a number of services including new installations, servicing, maintenance, repairs, upgrades and modernisation.
Schindler's ultimate goal is to save their customers time and money. They aim to help you get your project completed quickly, efficiently and for the whole operation to be hassle free. In support of this belief is the way they choose to manage their business. The company's corporate vision is focused on leadership, not just in market share, but in the way they strive to take the lead in every aspect of the business.
The company performs and measures their success against a number of business factors including employee motivation, employee development, customer service, quality, innovation and safety. Schindler was recognised at the 2006Australian Business Excellence Awards where they proudly received the award for Success & Sustainability. The Australian Business Excellence Award, previously known as the Australian Quality Award, was awarded to Managing Director, Fernando Xavier on June 7th, 2007 in recognition of demonstrable Organisational Excellence.
"When it comes to business excellence awards, this is the 'World Cup'," says Ross Wraight, CEO of professional services company SAI Global, which runs the awards. "Only the elite make it through to the finals and actually get over the line. Australian businesses (such as Schindler) are setting benchmarks - and proving their capabilities against world standards. They are showcasing their abilities and how they have been able to achieve and sustain success."
The company has a Quality Assurance System in place with structured processes to ensure maximum efficiency. One example of this is the Purchase Order Management System (POMS), which is a web-based system that automatically sends purchase orders to vendors for acknowledgment and approval. When an order is placed an email with a link is sent directly to the vendor, which is then acknowledged and the system is updated. This process saves a lot of time and improves both accuracy and efficiency. Double and triple handling is eliminated and the additional time gained allows the procurement and logistics team to focus on more strategic issues.
Being able to provide the best quality materials on time and keeping equipment downtime to a minimum leads to improved customer satisfaction. Schindler has always closely monitored customer satisfaction and over the years they have found that there is a very close relationship between improvements in their supply chain and customer satisfaction. The business has a number of integrated global suppliers that help add value to their operations and they have provider agreements with Service Level Agreements for many of their suppliers. The strategic partnerships across the globe generally lead from the head office in Switzerland. Examples of this include our freight forwarding, merchandise, uniforms, IT systems to name a few.