Marriott Shoals Hotel & Spa Ranked Top Marriott Hotel for Guest Satisfaction in North America

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The Marriott Shoals Hotel & Spa currently ranks as the number one Marriott or JW Marriott Hotel in North America in 2008.

The Marriott Shoals Hotel & Spa currently ranks as the number one Marriott or JW Marriott Hotel in North America in 2008. The third-party survey coordinated by Marriott determines the guest satisfaction ranking out of 332 full-service Marriott hotels in a variety of categories. Year to date, the Marriott Shoals Resort in Florence, Alabama remains the top Marriott hotel in the following categories of a customer satisfaction:

Overall Satisfaction:

  •     Intent to return to property
  •     Intent to recommend in the future
  •     Value received for price paid

Hotel building:

  •     Hotel building well-maintained
  •     Secure/safe environment
  •     Attractive and inviting hallways
  •     Lobby is comfortable for working
  •     Lobby is comfortable for relaxing

Guest Rooms:

  •     Guest room is comfortable for relaxing
  •     Everything in guest room was in working order
  •     Comfortable bed in guest room
  •     Bathroom overall


  •     Fitness Center equipment and facilities overall
  •     Offering healthy food options
  •     Quality of food/beverage for lobby/hotel bar(s)
  •     Up-to date hotel experience/ image
  •     Genuinely caring
  •     Imaginative
  •     Innovative
  •     Luxurious
  •     Offered touches of luxury
  •     Helped travelers to relax
  •     Understood travelers' needs
  •     Helped travelers get a good night's rest
  •     Current/ up-to-date design and style
  •     Reflected the local area
  •     Provided helpful information about the local area
  •     Enabled travelers to maintain fitness routines
  •     Perfect hotel for someone like you (a traveler)
  •     Helped travelers enjoy their stay

The Marriott Shoals Hotel & Spa also ranked number two out of 332 Marriott hotels in the following categories, as part of a customer satisfaction survey:

  •     Amenities/ services available when needed
  •     Hotel building smelled clean and fresh
  •     Hotel building has comfortable room for meetings/ events
  •     Guest room completely clean
  •     Guest room smelled clean and fresh
  •     Concierge Lounge quality of food
  •     High quality golf experience

Discover a remarkable hotel in Muscle Shoals, AL that sets the standard in excellence, style and service - and experience luxury at the Marriott Shoals Hotel & Spa.

About Marriott Shoals Hotel & Spa
Inspired by Southern hospitality, discover a Florence, Alabama hotel where conservative elegance and the beauty of nature combine for a memorable experience at the Marriott Shoals Hotel & Spa. Set in the Tennessee River Valley, this Alabama golf resort invites you to experience a new level of refinement and charm among hotels in Florence, Alabama. Alabama lodging feature comfortable luxury and modern conveniences, as well as private balconies providing stunning views of the river. Just minutes from this resort in Florence, Alabama, indulge in two championship Robert Trent Jones Golf Trail courses that offer a challenge, yet attract players of all skill levels. This Alabama spa resort allows you to refresh your body, mind, and spirit at the 6,000 square foot European spa, delivering the pinnacle of rejuvenation. For more information or to make a reservation, call 256-246-3600 or visit


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Bill Lang

Heather Loomis
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