PSS Achieves Full Service Partner Certification for Nortel MPS 500 IVR Systems

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Offering lets customers transition gracefully from legacy to next generation Nortel IVR at their own pace.

We're delighted to add MPS 500 to our next generation platform portfolio so our customers can include Nortel in their PSS graceful transition plan.

PSS, one of America's fastest growing providers of contact center software and services, has achieved full service partner certification from Nortel for the MPS 500 voice response platform. Full service certification allows PSS to provide complete IVR and voice portal solutions based on the Nortel MPS 500 platform, including system design, application development, integration, installation, and ongoing technical support.

PSS specializes in helping customers transition gracefully from legacy to next generation contact center infrastructure based on VoiceXML and VoIP. The company has been supporting the prior generation Nortel-Periphonics (VPS/is) systems since 2002. Through a unique combination of legacy system support, a portfolio of next generation products, and professional services, PSS customers can transition to new technologies as rapidly or gradually as business priorities demand.

"PSS will continue to support legacy VPS systems for years so our customers can transition to newer technology at their own pace," said Todd Funk, CEO of PSS. "We're delighted to add MPS 500 to our next generation platform portfolio so our customers can include Nortel in their PSS graceful transition plan."

About PSS
PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, SIP, CTI, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, and United Healthcare. For more information, visit http://www.psshelp.com/.

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John Hibel
PSS
925-208-2406
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