Fredericton, NB (PRWEB) August 6, 2008
Castle Point Mortgage, Inc. has successfully implemented the Indosoft outbound call center software with predictive dialing on the Asterisk PBX for its in-house call centers.
"We wanted a mature enterprise grade call center implementation with predictive dialing for Asterisk. The Indosoft predictive dialer has produced the most substantive increase in customer contact and exceeded our expectations," says Chris Morrison, IT Manager at Castle Point. "Indosoft has impressed us with an efficient implementation which is a testimonial to the maturity of their call center software and their knowledge base."
"Our call center software for Asterisk has been in the market for over 4 years and has matured with Asterisk. In the new release we have added many significant features such as an intelligent lead loading screen, the ability to tag voice recordings for quality assurance, and a customizable look and feel for agent screens," says James Terhune, CTO at Indosoft. "Our Qpump Engine makes this solution scalable to multiple Asterisk servers."
Indosoft Inc. (http://www.indosoft.com) has been deploying its call center software on Asterisk platform for TDM and VoIP terminations, all over the world. It offers complete turnkey solutions for setting up robust enterprise grade inbound and outbound call centers with sophisticated skills based ACD control and an efficient FCC compliant predictive dialer.