Resource Dynamics Releases New Feature Packed Tele-Support HelpDesk Version 4.0, Software for Customer Service, Tech Support, Call Tracking and Help Desk

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Tele-Support HelpDesk, a powerful stand alone customer support help desk which also integrates with popular CRM software, including ACT!, GoldMine, Outlook, Exchange Server, and Microsoft BCM, today released its new version 4.0 containing exciting new features, including work flow, task management, web form capture, user definable screens, screen capture, and powerful known issues (bug) tracking.

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With only a few clicks, customers get answers quickly or they can lookup up their own answers in HelpDesk's on-line mobile knowledgebase.

Resource Dynamics, Inc., a provider of powerful customer service and help desk software since 1995, today announced the release version 4.0, containing many new powerful features.

Tele-Support HelpDesk has an updated VIDEO DEMO which shows a 'day in the life' typical use of its product. A full featured evaluation version, complete with free tech support, may be downloaded from its website. One on one presentations are also offered.

Tele-Support HelpDesk tracks inquiries from inception to resolution. Features include call tracking, detailed timekeeping, priority escalation with email notification, a built-in knowledgebase that can also be accessed by customers over the Internet, customer status lookup, contract tracking (SLA), Inbound/outbound email processing, reporting, customized screens, inquiry work flow, integration to popular CRM systems, task management, bug and issue tracking, project management, and auto capture of web form data to auto create issues.

"Tele-Support HelpDesk allows a company to respond fast and efficiently to customer requests." "With only a few clicks, customers get answers quickly or they can lookup up their own answers in HelpDesk's on-line mobile knowledgebase."

Tele-Support HelpDesk is a powerful stand alone helpdesk with it's own internal contact manager or is designed to integrate with popular CRM software packages such as ACT!, GoldMine, Microsoft Business Contact Manager, Outlook, Exchange Server, and TeamScope CRM.

Tele-Support HelpDesk software runs over a company's LAN, WAN, or over the Internet from a browser or desktop.

Resource Dynamics, incorporated in 1991, has published, sold, and supported Tele-Support HelpDesk as its flagship product and has hundreds of customers in over 35 countries worldwide. Please visit their web site at http://www.resource-dynamics.com.

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Alan Frankel
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