Helping people relocate their homes and offices across the country is a challenging logistical problem
Bristol, PA (PRWEB) August 14, 2008
USA Express Moving, a leading family-owned moving company, has announced a completely revamped customer service program to be launched this fall. The company, a fully licensed and insured provider of moving services that range from local to international, has launched a new project to ensure that they can communicate with customers as effectively as they can get the move done.
"Helping people relocate their homes and offices across the country is a challenging logistical problem," said USA Express Moving CEO Yuval Rosenzweig "And because of this, it can be easy to lose track of the human dimension. It's equally important that we be available to answer customers' questions and effectively resolve their complaints. Our new customer relations initiatives will make USA Express Moving as much a leader in customer care as we are in the moving business itself."
"We recognize that moving can be an incredibly stressful project," continued Rosenzweig, "And at USA Express Moving, we're doing everything we can to make it simple and stress-free. We recognize that needs vary -- from a small business moving to a brand new office with minimal downtime, to a family moving heirloom furnishings to a new home -- but the need for prompt responses to customer queries, instant access to information, and consistent service from top-notch people, is a constant. When they move, our customers know we can get their possessions where they need to be. Starting now, they will have that same level of confidence in their ability to find out information from us on the status of their move, the timing of delivery, or any other pertinent information. USA Express Moving has a great record of taking on tough new projects, and we're excited about the chance to make our customer experience even better."
USA Express Moving launched the project in response to an issue that has always plagued the moving industry: disappointed customers are much more vocal than happy ones. "A 99% customer satisfaction rate is great, but that other 1% can define how people think of your service," explained Rosenzweig.
The new program calls for prompt responses to customer queries, an effective internal review process, and more proactive attention to customer complaints. USA Express Moving believes that these initiatives will compound the company's existing advantage: they provide the same breadth of service as a large moving company, but the same individualized attention as a smaller firm. Unlike other moving companies, USA Express Moving does not broker their moves: from the moment a customer calls to the moment the delivery is complete, every interaction will be with a USA Express Moving employee. This consistency means that USA Express Moving already has the infrastructure for an enhanced customer service system: unlike other moving companies, they don't have to work through layers of subcontractors and outsourcers to find out who is responsible for resolving a complaint.
As USA Express Moving expands its available services, the company has retained the focus on quality that has set them apart from the beginning. Unlike many other companies that create one-size-fits-all 'packages' before even talking to customers, USA Express Moving carefully analyzes customer needs before creating a moving plan. The company's ability to offer unique, individualized moving services to so many customers sets them apart -- the revamped customer service plan continues USA Express Moving's long tradition of commitment to quality.
About USA Express Moving: USA Express Moving is a fully licensed, insured provider of residential and business moving. The company offers local, interstate, and international moving services for individual and business customers. This family-owned firm provides service, quality, and value with its team of knowledgeable sales personnel, well-trained movers, and committed management. As a family-owned business that does not broker moves, USA Express Moving takes pride in offering the highest level of service at a competitive price. The company website is http://www.USAExpressMoving.com.