State of Iowa Department of Human Services Goes Live with Global 360

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Business Process Management Suite provides universal access to IDHS caseworker information.

Our BPM and process intelligence solutions will provide the department with the capabilities they need to improve their services and the quality of life of the state's citizens, and we look forward to continued support of those efforts as additional applications are deployed throughout the agency.

Global 360, a leading provider of Process and Document Management solutions, today announced the State of Iowa Department of Human Services (IDHS), Division of Child Support, Refugee Services and Case Management has gone live with Global 360's flagship BPM solution, Process360. The IDHS uses Process360 to help manage all of the content associated with child support collection cases, automating the business processes associated with the processing and review of case-related information.

The IDHS is responsible for administering cash assistance, food assistance, Medicaid, child support enforcement and many more services focused on helping individuals and needy families achieve safe, stable and healthy lives, thereby contributing to the economic well-being of the state. Located in Des Moines, Iowa, IDHS is the largest state agency in Iowa employing approximately 6,000 employees in 99 field offices.

The majority of IDHS information has been in paper format deployed across 80 different field offices, making it very difficult to reconcile disparate information related to individual cases. Accepting 24,789 reports of suspected child abuse in 2006 alone, the IDHS was committed to finding a comprehensive and collaborative enterprise solution to manage all of the content and business processes associated with child support cases and other services they offer.

Global 360's Process360 and Insight360 products were selected to serve as IDHS's enterprise BPM Suite, with the initial production application supporting the IDHS's Bureau of Collections. The Global 360 deployment, combined with a range of Microsoft .NET-based technologies, provides IDHS with universal, web-based access to all caseworker information and workflows.

"Global 360 is proud to have been selected by the State of Iowa to support such a worthy organization as the Department of Human Services," said David Mitchell, President and CEO, Global 360, Inc. "Our BPM and process intelligence solutions will provide the department with the capabilities they need to improve their services and the quality of life of the state's citizens, and we look forward to continued support of those efforts as additional applications are deployed throughout the agency."

About Global 360:
Global 360 helps organizations to better manage processes today and make improvements for tomorrow. Our leading process and document management solutions let you get more work done - faster. And with real-time performance data, managers can find and fix problems before they impact customers. Best of all, the efficiencies you gain can be extended to your customers and partners. Leveraging our strengths in financial services, government and insurance, Global 360 helps deliver faster time to business results for more than 2,000 customers in 134 countries. Global 360, Inc. is headquartered in Texas with operations in North America, Europe, and the Pacific Rim. For more information about Global 360's BPM solutions, please call 1-214-520-1660 or visit the company web site at http://www.global360.com.

About State of Iowa Department of Human Services:
The Department of Human Services is responsible for administering cash assistance for needy families (the Family Investment Program), food assistance (formerly food stamps), Medicaid, child support enforcement, subsidized adoption, child abuse assessments, dependent adult abuse assessments, foster care, various family strengthening and preservation programs, childcare regulation and funding for childcare assistance, refugee services, two juvenile institutions, and services for the mentally ill and developmentally disabled, including the operation of four mental health institutions, two institutions for people with mental retardation, and a program for treatment of sexual predators.

The department director is appointed by the governor, is subject to Senate confirmation, and serves at the pleasure of the governor. The director, deputy, division administrators, legislative liaison, public information officer, field operations support unit administrator, and a representative from the attorney general serve as the cabinet of the department. Human Services employs 5,500 people in its county offices, facilities, and central office.

A seven-member Council on Human Services, appointed by the governor and subject to confirmation by the Senate, serves in a policy-making capacity for all department services, and in an advisory capacity to the governor and the director.

Media Contact:
Stephen Phillips
Global 360, Inc.
(214) 445-4164
stephen.phillips @ global360.com

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